Medical Assistant - Mason Clinics - Full-Time

Cincinnati Children's • Mason, OH

1d • Onsite

About The Position

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. Cincinnati Children's is recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years, consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding, recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025), one of the nation's America’s Most Innovative Companies as noted by Fortune, consistently certified as a great place to work, a Leading Disability Employer as noted by the National Organization on Disability, and Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC). We embrace innovation and empower our teams with tools, including supporting the responsible use of artificial intelligence, to work smarter and care better. The Medical Assistant performs delegated clinical and administrative duties at an advanced level under the supervision of a nurse or licensed physician, providing care consistent with the family-centered care and medical home models.

Requirements

• High school diploma or equivalent
• 2+ years of MA experience
• CMA - Certified Medical Assistant (AAMA) OR RMA - Registered Medical Assistant (AMT) OR CCMA - Certified Clinical Medical Assistant (NHA)

Responsibilities

• Coordinate and assist with patient care and flow of patients and families.
• Monitor individual patient cycle times to ensure timeliness of patient visits and room turnover.
• Proactively identify problems and develop or contribute to solutions.
• Assist co-workers after completion of own duties.
• May function as a departmental liaison or resource.
• Provide technical expertise and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
• Assist care providers with procedures and physical exams of patients.
• Prepare patients for examination and treatment.
• Provide care consistent with the family-centered care and medical home models.
• Provide flexible, culturally competent and responsive care to the needs of the patient and family.
• Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
• Serve as a customer advocate to best support and meet the needs of patients and families.
• Respond quickly to family requests and concerns and interact with customers utilizing a courteous, attentive and conscientious customer focus.
• Provide appropriate education/information to patients and/or families.
• May serve as a major support or lead on departmental processes, projects and policies.
• Work collaboratively/cooperatively with others to resolve problems and achieve goals.
• Develop positive working relationships with peers/colleagues and acknowledges other’s skills, experience, knowledge, creativity and contributions.
• Share knowledge and/or provide support for team members.
• Model and promote a positive and professional work environment/atmosphere.
• Manage records per department policy.
• Assist with collection of data for various forms.
• Obtain consent and release of information forms when indicated.
• Maintain patient files, records and other information.
• Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• Manage specimens per protocols.
• Maintain knowledge of all routine testing processes and retrieve test results.
• Communicate normal lab results as appropriately delegated.
• Perform delegated clinical and administrative duties at an advanced level under the supervision of a nurse or licensed physician.

Benefits

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
• Empowering teams with the tools that help us work smarter and care better, supporting the responsible use of artificial intelligence
• Reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees