Medical Assistant

ADELANTE HEALTHCARE INC•Phoenix, AZ

About The Position

The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. EXPECTATIONS Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. OUR CORE VALUES Inclusion Nurture Service Purposeful Integrity Resilient Engaged

Requirements

High school diploma or GED from an accredited institution
Graduation from an approved medical assistant training program with one or more years’ experience
Successfully meet all the requirements of the Associate Medical Assistant and a minimum of three (3) years’ experience working as a Medical Assistant in a health care setting
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
Has one or more years as a medical assistant
Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
Proficient mathematical skills for use in a healthcare setting
Basic computer proficiency to include Windows, MS Office, and internet
Ability to problem solve in situations both independently or with support from team and/or leadership
Ability to multi-task and work effectively in a high-stress and fast-moving environment
Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

Nice To Haves

Certified Medical Assistant preferred
Ability to communicate in more than one language
Electronic Health Record experience

Responsibilities

Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
Obtain and record the patients’ vital signs according to protocol for patients age
Prepare exam room and patient for the type of exam/procedure to be performed
Maintain patient confidentiality following all HIPAA policies and procedures
Document accurately all patient information in electronic health record
Communicate in a timely and professional manner with patients and other members of the care team at all times
Know and follows the eight rights of drug assessment and administration
Know and follows procedure for immunization administration and storage
Follow all medication policies and procedures for labeling, storing and use
Know and utilizes principles of universal protocols and National Patient Safety Goals
Cleans and sterilizes instruments per protocol
Has knowledge of surgical and diagnostic office procedures
Correctly collect specimens, perform testing, and processes as indicated.
Provides clear instructions to patients regarding obtaining and collecting of specimens.
Review patient plan and educates patient on discharge instructions
All other duties as assigned (such as translation and travel to other locations)
Can accurately identify medications and their indications for proper utilization
Work independently and uses critical thinking skills to solve issues under pressure
Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers.
Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans
Facilitate patient care based upon approved standing orders and protocols.
Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation.
Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures.
Act as a mentor to the Associate Medical Assistants
Use excellent customer service and communication skills
Will perform patient outreach calls as needed
Meeting UDS & Quality-based measurements
Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.