Medical Assistant

American Family Care•Springfield, MA

41d•$21 - $25

About The Position

Make an impact—front desk to triage At American Family Care, our Medical Assistants are the heartbeat of the clinic — blending clinical skill, patient service, and front-desk/insurance verification expertise to keep our centers running smoothly. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly. If you thrive in a fast-paced urgent care or medical office setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here.

Requirements

Completion of an accredited Medical Assistant program.
Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
At least 1+ year of experience with insurance verification and patient registration required.
Current Basic Life Support (BLS) certification (or ability to obtain before starting).
Must successfully pass a drug screen and criminal background check as a condition of employment.
Full availability including ability to work evenings/weekends and float to nearby centers as needed.

Nice To Haves

Urgent care or emergency room experience highly valued.
EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).
Proven venipuncture and specimen collection skills.

Responsibilities

Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.
Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.
Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.