Medical Assistant

Tennessee Oncology•Chattanooga, TN

About The Position

A clinical position providing patients with direct safe, quality care throughout their treatment and disease process under the direction of the MD or NP/PA (provider) and or the oversight of a direct supervisor (LPN and or RN).

Requirements

Proven ability to multi-task in a fast-paced environment.
Knowledge of organization policies, procedures systems.
Knowledge of OSHA requirements for safe handling of blood and body fluids.
Skill in computer applications.
Skill in verbal and written communication.
Skill in gathering and reporting information.
Skill in venipuncture.
Skill in professional customer service, i.e., answering phone, greeting patients.
Ability to work effectively with staff, and other internal and external sponsor and agencies.
Demonstrates a positive, respectful, empathetic attitude at all times.
High School Diploma or equivalent
Graduate of Medical Assistant Training Program or 6-months recent Medical Assistant experience in a healthcare setting required
Current TO approved BLS provider card required within 3 months of hire

Nice To Haves

Medical Assistant Certification preferred (CMA, CCMA, NCMA, NRCMA)

Responsibilities

Measures patient height / weight and vital signs.
Screens for and documents pain, distress, clinical depression scores required for each patient visit
Completes “rooming” process including escorting patient to exam room
Reviews/verifies medication lists and preferred pharmacy information with patient for accuracy and enters/ updates information in the Electronic Medical Record (EMR) at each encounter
Reviews/verifies patient allergies and updates in EMR at each encounter
Reviews health histories and other assigned historical information with the patient since the last visit and updates in the EMR at each encounter.
Completes all required screening questionnaires and enters data in the EMR
Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient provider workflow and patient through put
Reviews need for prescriptions/refills at each encounter.
Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards.
Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN,
Calls patients with lab results and verbatim instructions, at the direction of the provider and under the supervision of an LPN/RN
Assists with telephone triage by screening incoming calls/messages, returns phone calls at the direction of the provider and under the supervision of an LPN/RN adhering to approved protocols/ decision making trees/ algorithms
Assists with provider performed procedures/exams/acts as a chaperone (i.e., bone marrow biopsies, skin biopsies, etc.)
Assists in the treatment room with port access, injections, vital signs, comfort rounds, assigning/cleaning chairs, etc.
Assists with nursing evaluations under the supervision of an LPN/RN
Prepares and administers approved ID, SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
Accesses drug cabinets and assists with completion of daily/weekly/monthly activities under the supervision of an LPN/RN (excluding controlled substance inventory counts)
Accesses and flushes implanted ports, after competency validation, under the supervision of an LPN/RN
Collects laboratory specimens (blood, urine, sputum. nasal/oral swabs after competency validation
Assists with patient education as outlined /approved by the provider or under the supervision of an LPN/RN
Verifies accuracy of or works collaboratively with front office staff to schedule appointments and or arrange referrals at the direction of a provider or under the supervision of an LPN/RN
Assists with completing forms for patients (i.e., FMLA, Disability, Prior Approval, etc.) according to TO policies and within scope of practice.
Assists with insurance prior authorizations for scheduled visits, referrals and or medications
Stocks exam rooms, treatment room and other clinical areas to meet daily needs.
Prepares and maintains supplies and equipment for clinic
Informs direct supervisor of clinic needs and concerns related to the work environment.
Participates on committees as requested
Attends all mandatory in-services and meetings.
Completes all required/assigned training, continuing education, and competency validations on time
Adheres consistently with TO policies, procedures, standards
Consistently role models TO code of conduct, mission, and values
Performs other duties as assigned