Medical Assistant - Atrius Health

UnitedHealth Group•Norwood, MA

2d•$16 - $29•Onsite

About The Position

Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As a Medical Assistant, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department.

Requirements

High School Diploma or GED
6+ months of experience working in a clinical setting

Nice To Haves

Medical Assistant Certification
American Heart Association Basic Life Support (BLS)
3+ years of experience in a clinical setting
1+ years of experience as a Medical Assistant
Experience working with EPIC EMR software

Responsibilities

Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
Manages clinicians’ daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults
Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information
Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice
Handles patients and third party requests (i.e. worker’s compensation, government and social services) for documentation of medical information, such as health status, worker’s compensation related care, and return to work authorizations
Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations
Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
May represent department on groups and teams related to upgrades of the electronic medical record