Medical Assistant

BestCare Treatment Services•Bend, OR

8h•$18 - $24•Onsite

About The Position

The Addiction Medicine Clinic is a specialty medical clinic focused on the treatment of substance use disorders and related medical conditions. We provide comprehensive, low-barrier, evidence-based medical care including medication for opioid use disorder (MOUD), long-acting injectable therapies, hepatitis C treatment, obesity medicine, and coordinated behavioral health support. We are seeking either a Certified Medical Assistant or a motivated Pre-Certified Medical Assistant eligible for on-the-job training (OJT) to join our collaborative medical team. AMC blends medical excellence with harm-reduction principles and structured clinical practice. We are building a sustainable, high-functioning medical program — and we are looking for team members who want to grow with us. JOB SUMMARY: Under the supervision of the Medical Director, the Medical Assistant works cooperatively as a member of the interdisciplinary treatment team and is responsible for assisting nursing/medical staff in the treatment and management of clients on-site in the assigned program(s).

Requirements

High School Diploma (or equivalent)
Current CCMA, CNA or EMT certification (for Medical Assistant II) or Uncertified with ability/commitment to obtain CCMA within 1-2 years (Medical Assistant I)
Current BLS certification
Current Oregon Food Handler’s Card (in Residential)
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two (2) years at the time of hire
Must have demonstrated competency or ability to obtain competency within a reasonable period for each of the following:
Demonstrated ability to perform treatments and provide services to the level of education/licensure/certification and within their approved scope of practice;
Is emotionally and physically stable to work with the clientele, model self-care skills, and assist the patient/client in meeting their goals;
Proven success in collaborating with co-workers and a multi-disciplinary team to provide and advocate for excellent patient care
Proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
Strong interpersonal and customer service skills;
Strong communication skills (oral and written);
Strong organizational skills and attention to detail, accuracy, and follow-through;
Excellent time management skills with a proven ability to meet deadlines;
Strong critical thinking and decision-making skills that can impact safety of self and others;
Ability to maintain confidentiality of privileged information in compliance with HIPAA, 42 CFR, the Employee Handbook and all privacy and security regulations;
Ability to build and maintain positive, collaborative relationships with co-workers as well as other departments/disciplines;
Ability to function well and use good judgment in a high-paced and at times stressful environment;
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
Ability to work effectively and respectfully in a diverse, multi-cultural environment;
Ability to work independently as well as participate as a positive, collaborative team member.

Nice To Haves

Bilingual in English/Spanish a plus
Some experience in a healthcare setting a plus

Responsibilities

Assists with client medications: Allergy/medication reconciliation
Coordinates refill requests, manage REMS pharmacy medications
Processes new medication orders
Submits prior authorizations
Provides education as directed by LMP
Performs patient/client care responsibilities considering needs that are specific to the standard of care for the age of the patient/client;
Updates electronic Health Record with medication and/or treatment changes and/or any additional communication as appropriate;
Coordinates treatment plan: Facilitates ordered lab work to include obtaining UAs/oral swabs for drug screening
Obtains and organizes outside records and results
Coordinates communication with primary care clinics and behavioral health clinics, including providing written communication following appointments;
Takes and records vital signs including height, weight, BMI, and waist circumference when necessary;
Alerts LMP of abnormal VS and/trends;
Assists with ride/transportation coordination and coordination for medical visits;
Gathers health information including screenings, health history, and standing orders;
Maintains medical supplies, REMS medications and equipment;
Reviews emails and responds or refers as appropriate;
Fully understands and strictly complies with HIPAA regulations, 42 CFR, and OSHA guidelines, and maintains compliance with OARs for Behavioral Health and AMC clinics;
Assists with procedures, treatments, and rooming for the clinic as needed;
Transcribes provider orders into Electronic Health Record as needed;
Communicates with families and treatment teams regarding medication or treatment changes as appropriate;
Provides other competencies as directed by supervisors within the scope of training;
Maintains a collaborative working relationship with staff;
Is flexible with duties and requirements of job as they evolve;
Performs other related duties as assigned.
Performs work in alignment with BestCare’s mission, vision, values;
Supports the organization’s commitment to by fostering a culture of inclusivity, open-mindedness, equity, cultural awareness, compassion, and respect for all individuals;
Strives to meet Program/Department goals and supports the organization’s strategic goals;
Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
Attends required program/staff meetings and completes assigned training timely and satisfactorily;
Ensures that any required certifications and/or licenses are kept current and renewed timely;
Works independently as well as participates as a positive, collaborative team member.