Medical Assistant - Behavioral Health
About The Position
The Behavioral Health Clinic at St. Luke's - Plaza location is seeking an experienced Medial Assistant (MA) to be an integral part of our team that delivers high quality patient-centered mental health care to our community. This position is responsible for assisting providers in the evaluation, management, and delivery of professional mental health care in a busy multi-specialty physician practice. In this position you will have the opportunity to make a difference in our patients' clinic experience so we are looking for someone that has a positive attitude, strong customer service skills and is eager to be a team player.
Requirements
- Less than 1 year
- Basic Life Support - American Heart Association or Red Cross
Nice To Haves
- Experience with or an interest in mental health is beneficial.
Responsibilities
- Provide an excellent patient experience by managing the flow of patients, providing excellent customer service, establishing rapport with patients and maintaining a professional demeanor.
- Record portal messages and phone calls and medication requests in EMR
- Call in prescriptions-authorize refills per providers orders
- Triage portal massages and phone calls
- Provide Patient Education (ONLY IF SCRIPTED)
- Assist providers with recording social history, medications, etc. in office note in EMR
- Promote mySaintLukes as primary communication
- Obtain all medication prior authorizations
- Assist with completion of FMLA / Short Term Disability Paperwork
- Request medical records
- Utilize the EMR system and scan/download documents
- Obtain vitals for all patients upon request and record in EMR
- Scheduling follow up appointments
- Fill in for other positions in the office when necessary
- Other duties assigned by providers or Practice Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
