Medical Assistant - Pasadena (On-Site Full-Time)

Tia•Pasadena, CA

2h•Onsite

About The Position

As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, collecting & preparing blood and other samples. Tia is on a mission to transform healthcare for women. We are building a high-quality, multi-specialty medical home designed specifically for women — integrating primary care, gynecology, mental health, dermatology and evidence-based wellness into one coordinated experience across in-person centers and a robust virtual platform. Tia is technology-enabled, advancing and scaling excellent care through a proprietary clinical and operational platform that supports clinicians, strengthens care continuity, and improves outcomes. We are deepening and expanding one of the most comprehensive preventive care models for women on the market — with a growing focus on cardiometabolic health, longitudinal data, and earlier risk detection across the lifespan. By integrating technology, structured clinical pathways, and mission-aligned interdisciplinary teams, Tia delivers consistently strong clinical outcomes and a differentiated care experience for women. Tia is a Series D, venture-backed company with more than 120,000 women who trust Tia for their care, across four markets, supported by a national virtual platform. In each market, we partner with leading health systems to expand access, strengthen primary care, and improve quality for women at scale.

Requirements

Highly organized
Ability to multitask
Strong process orientation
Excellent patient service orientation
Detail-oriented
Keep a vibe of calm, steadfastness and composure under pressure
Phlebotomy
Vitals documentation
Autoclaving + disinfecting
Supply expiry review
Supply management & ordering
Authorized to work in the US
Complete credentialing with specified payors and authorize Tia to complete this credentialing through our preferred vendors

Nice To Haves

Bring a diverse background, a range of care experiences in different communities or various modalities
Former positions in delivering care for women in the following situations is a plus, including care delivery for LGBTQ populations
Experience running data security protocols and have a strong understanding of HIPAA

Responsibilities

Ask why and probe deeply to understand the reason for the patient's visit.
Ask questions to collect background story -- leaving notes for providers
Review health summary with patient, ensure all the info is accurate
Take the patient's vitals and record
Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner.
Confirm patients current pharmacy preference and update in TiaMD and DrChrono
Order Labs and imaging
Ensure all Dx codes are properly added to lab and imaging orders
Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic
Ensure that patients are moved from front of house to back of house- “room patients”
Leverage providers with signals if they are running behind / clinic is backed up
Monitor the schedule to know who has checked in
Perform review of the schedule the night before, brief providers on the day + think through “air trafficking” requirements for the day
Practice Personalized care
Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
Remember the nuances of each patient, remind providers of these nuances
Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
Communicate and document these nuances when appropriate
Perform phlebotomy on patients as needed
Uphold the clinical guidelines for Phlebotomy
Maintain the order and spotlessness of the clinic