Medical Assistant

Salma Health•San Diego, CA

1d•Onsite

About The Position

The Medical Assistant plays a dual role that combines exceptional patient-facing service with operational and clinical support. This individual will ensure smooth day-to-day clinic operations, provide hands-on support to patients and providers, and oversee site-level coordination and administration. The ideal candidate is organized, proactive, and thrives in a dynamic outpatient environment. This position is essential in maintaining efficient workflows, supporting clinical staff, and fostering a collaborative, patient-centered atmosphere that reflects our mission and values.

Requirements

Medical Assistant certification required
2+ years of experience in a medical office, preferably in outpatient or mental health care settings.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and interpersonal skills, with a professional and empathetic demeanor.
Proficiency with EHR systems and comfort using technology-enabled workflows.
Demonstrated ability to balance patient care responsibilities with site-level administrative oversight.

Nice To Haves

Experience supporting multi-provider or multi-location clinic operations.
Familiarity with behavioral health workflows and patient coordination.

Responsibilities

Welcome patients and serve as the first point of contact at the clinic, providing a warm and professional experience.
Manage scheduling, check-in, check-out, and respond to phone and email inquiries.
Collect and verify insurance, demographic, and intake information while maintaining accurate documentation in the EHR.
Ensure smooth patient flow and maintain a well-organized waiting area.
Assist providers with patient rooming, obtaining vitals, and other basic medical assistant (MA) tasks as needed.
Coordinate with virtual assistants and central support teams for scheduling, billing, and prior authorizations.
Support onboarding and training of new front desk or MA staff to ensure consistent quality and compliance.
Monitor supply levels, submit orders, and maintain readiness of clinical and administrative areas.
Escalate operational issues (facilities, IT, patient concerns) to leadership in a timely manner.
Partner with Clinical Operations to implement new workflows and EHR processes.
Track and report basic operational metrics (e.g., patient volume, cancellations, turnaround times).
Ensure compliance with all clinic protocols, safety standards, and regulatory requirements.
Promote teamwork and a supportive, patient-centered environment for both staff and patients.
Support billing coordination and communication with central billing teams.