Medical Assistant (“Care Counselor”)

Flagler Health • New York, NY

183d • Remote

About The Position

Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the $4.5T U.S. healthcare industry.

Requirements

• Certification as a Medical Assistant (CMA (AAMA) Exam) - nationally certified.
• 2+ years of experience working as an MA in office or remote
• Proficiency with technology such as Zoom, Slack, and online enrollment platforms.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written, with a focus on empathy and patient support.
• Ability to work independently in a remote setting, showing initiative and self-motivation.
• Familiarity with HIPAA regulations and a commitment to maintaining patient privacy.
• Punctuality and reliability.
• Access to laptop with working microphone, camera, and reliable internet connection.
• Access to a quiet space to work full time.

Nice To Haves

• Neurology
• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Responsibilities

• Facilitate the enrollment of patients into our RTM (Remote Therapeutic Monitoring) or Chronic Care Management (CCM) programs using Flagler’s portal.
• Make daily calls and text messages to patients to document patient health status and keep them engaged.
• Assist in the collection and documentation of patient health information, including histories, health status and new symptoms.
• Support patients by sending health pointers (stretches, meditation videos, light exercises).
• Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies.

Benefits

• A fully remote work environment, allowing for flexibility and work-life balance.
• Opportunities for professional growth and development within a rapidly growing tech-driven company.
• A supportive and inclusive culture that values different opinions and fosters innovation.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees