Medical Assistant

Carolina Digestive Health Associates PA•Charlotte, NC

just now

About The Position

Summary: The Medical Assistant plays a vital role in supporting Physicians, Advanced Care Providers, and Registered Nurses in delivering safe, comprehensive, and compassionate gastrointestinal and hepatology care. This position requires a commitment to excellence, cultural sensitivity, and patient-centered service.

Requirements

Strong interpersonal and communication skills.
Ability to work collaboratively in a fast-paced clinical environment.
Knowledge of infection control, patient confidentiality, and regulatory compliance.
Experience with EHR systems preferred
CNA or CMA certification preferred, but not required.
Two year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience.
One to three years related experience and/or training.

Responsibilities

Collaborate with the care team to ensure high-quality patient care and satisfaction.
Maintain patient safety during visits and provide clear guidance when needed.
Deliver exceptional service by responding promptly to patient requests for prescriptions, authorizations, scheduling, and referrals.
Prepare and maintain exam rooms and patient areas, ensuring cleanliness, safety, and proper stocking of supplies.
Complete medication pre-certifications and authorizations accurately.
Adhere to infection control protocols and regulatory standards (OSHA, HIPAA, AAAHC).
Manage patient flow efficiently and assist with clinical tasks as needed.
Conduct patient intake: greet and escort patients, verify identity, record vitals, medical history, symptoms, and medication/allergy updates.
Update lab orders with correct diagnosis codes and prepare specimens for testing.
Document patient information in the EHR and communicate effectively with the care team.
Educate patients on conditions, procedures, and care plans.
Schedule and coordinate procedures, labs, imaging, and referrals promptly.
Assist with specialized procedures (e.g., breath tests, pill cam placements) under provider guidance.
Answer and triage patient calls according to protocol, including sick calls.
Follow up with patients to monitor care plans and compliance.
Support organizational goals by promoting teamwork, patient safety, and continuous improvement.
Perform other duties as assigned within scope of responsibility.
Participates in performance improvement activities.
Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.
Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.