Certified Medical Assistant - Rx Refills/Hospital Admits - Full Time - Wolf River

West Cancer Center • Germantown, TN

6d • Onsite

About The Position

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment. The Medical Assistant – Prescription Refills & Hospital Admits provides clinical support under the direction of a provider, ensuring efficient prescription management, timely hospital admission assistance, and high-quality patient care. This role maintains a clean and safe clinic environment, supports daily clinical operations, and provides mentoring to Level I Medical Assistants within the same clinic. The ideal candidate demonstrates professionalism, strong communication skills, and the ability to thrive in a fast-paced oncology setting.

Requirements

• High school graduate or equivalent.
• Minimum of two (2) years of experience working in a medical facility as a Medical Assistant or in a similar healthcare setting.
• Current certification as a Medical Assistant through: AAMA, NHA, NCCT, NAHP, or Registered Medical Assistant (RMA) through the American Registry of Medical Assistants
• Current Basic Life Support (BLS) certification through the American Heart Association.
• Strong written and verbal communication skills with patients, families, and physicians.
• Demonstrated proficiency in clinical competencies required for Level 2 Medical Assistants.
• Ability to begin patient visits with professional, compassionate engagement.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Proficiency in EMR usage, documentation, and reviewing clinical reports using evidence-based guidelines.
• Strong organizational and time-management abilities.
• Proficiency in motivational interviewing and teach-back techniques.
• Ability to act quickly during emergencies.

Nice To Haves

• Graduate of an accredited medical assisting program.
• Two (2) years of experience working in a healthcare facility.

Responsibilities

• Serve as the primary clinic contact for all prescription refill requests and act as backup for hospital admissions.
• Monitor group inboxes and address patient needs that do not require nursing judgment (e.g., rescheduling, paperwork).
• Proactively support physicians and clinical staff by fulfilling patient care responsibilities as needed.
• Set up exam rooms, instruments, and equipment to ensure readiness for patient visits.
• Perform clinical medical assisting duties, including accurate documentation within the EMR system.
• Provide mentoring and support to Level I Medical Assistants within the clinic.
• Utilize motivational interviewing and teach-back methods during patient interactions.
• Respond appropriately and promptly to emergency situations.
• Maintain a clean, organized, and patient-focused clinical environment.
• Perform other duties as assigned.

Benefits

• No nights, weekends, or holidays.
• Comprehensive benefits package.
• Meaningful Impact : Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture : Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development : Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment : Be part of an organization guided by compassion, integrity, and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees