Medical Assistant

Volunteers Of America, Utah-posted about 11 hours ago

Full-time • Entry Level

Onsite • Salt Lake City, UT

51-100 employees

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Under the supervision of the Division Director of Intensive Behavioral Services, the Program/Medical Assistant supports medical and medication operations in collaboration with the medical provider, nurse, and treatment team. This role coordinates initial primary care appointments upon admission and partners with internal programs and external providers for ongoing care coordination. The Program/Medical Assistant manages triage calls and communication with clients and community providers to support smooth transitions from the program, and transports clients to appointments when needed. Additional responsibilities include providing clinical support as directed, such as lab draws, administering injections, and monitoring clients following injections.

Establish primary care appointments for newly admitted clients and provide updates on medical needs and progress during treatment team meetings.
Monitor client medications during medication times and train staff on medication policy and procedures and how to monitor medications.
Pick up newly prescribed medications as needed, accurately document medication changes in the shift log, and promptly communicate any discrepancies, concerns, or client-related issues to the medical provider.
Coordinate, track, and maintain follow-up medical appointments on the client appointment calendar with internal and external providers, ensuring clients are informed and prepared.
Communicate with VOA programs, clinics, hospitals, medical/dental providers, and pharmacies to coordinate medications, records, referrals, and continuity of care.
Triage medical situations with medical and treatment team raised by clients and staff
Maintain proper patient medication storage.
Maintain facility emergency kits with adequate medical supplies.
Audit medication logs, storage areas to ensure only current client medications are being stored and report to RN/Program Manager any issues.
Work with staff manager bi-weekly to dispose of medications left behind or that need to be discarded according to VOA policy.
Record keeping.
Ensure all paperwork related to client medications is completed properly, managed confidentially, and stored in the appropriate location.
Maintain a spreadsheet of clients connected with Librium or other MAT.
Ensure daily NARC counts are completed and reported at each shift change.
Report discrepancies to Program Manager/RN.
Ensure an incident report on all emergency or critical incidents is complete by the end of shift.
Attend work as scheduled and arrive at the designated time.
Work must be performed on-site due to the need to provide direct client care.
Maintain positive, professional interactions with community resources
Attend daily team meetings and weekly treatment teams.
Attending all other staff meetings and training courses as assigned.
Transport clients to appointments, if necessary, as per VOA policy.
Utilize de-escalation skills to manage client crisis by adhering to the De-escalation Training.
Utilize supervisory support as needed.
Follow all licensing and health department rules and regulations.
Perform other functions as necessary or assigned.

Successful completion of an Accredited Medical Assistant program.
Exhibits clear communication skills and has a clear understanding of medication policies.
Maintain appropriate, professional boundaries with clients and co-workers.
Remains calm and responds appropriately in crisis.
Organizes, prioritizes, and accomplishes multiple tasks.
Attention to detail.
Computer literate with proficiency in Microsoft Office.
Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
Willingness to accept supervision and direction.
Become CPR and First Aid Certified.
Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.
Ability to lift and carry 25 lbs.
Ability to walk up and down stairs.
Ability to move around the facility, interacting with clients for extended periods.
Work is generally performed in an office environment.
May entail using a computer for extended periods of time.

Low-cost medical, dental, and vision coverage.
Health savings account.
403b retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees
33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
$50,000 in employer-paid life insurance; additional coverage available.
Employer contribution to your Health Savings Account (paid quarterly).
Employee Referral Program including cash bonuses and paid time off.

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