Medical Assistant

Santa Cruz Community Health•Ben Lomond, CA

28d•$26 - $36•Onsite

About The Position

As a Medical Assistant (MA) at Santa Cruz Community Health, you will be a key member of the Care Team, providing excellent patient service and supporting the patient-centered medical home (PCMH) model. Your duties will include preparing charts, rooming patients, taking and recording vital signs, assisting providers during exams, performing lab tasks, and educating patients. This role requires strong critical thinking, clinical skills, patient communication, organization, and time management. Santa Cruz Community Health is a multi-site Federally Qualified Health Center (FQHC) serving Santa Cruz County. Founded in 1974 as a women’s health collective, our mission has remained consistent for over 50 years: to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality. We operate three clinic sites: Santa Cruz Women’s Health Center (downtown Santa Cruz) – serving women and children Live Oak Health Center – serving patients of all ages Santa Cruz Mountain Health Center – expanding healthcare access in the San Lorenzo Valley SCCH is driven by the belief that health care is a human right. We provide comprehensive services to all patients, regardless of ability to pay, and are recognized locally and beyond for our high-quality, innovative care. Our team is active in advocacy efforts at the local, state, and national levels. We serve a diverse patient population and foster a collaborative, mission-driven work environment committed to whole-person, equitable care.

Requirements

A passion for supporting community-based care
High School Diploma or GED
Clinical Medical Assistant School indicating completion of program including externship
Current BLS/CPR certification
Minimum of one year of back-office experience
Understanding of clinical healthcare practices, procedures, and HIPAA regulations
Proficiency with EHR systems, practice management software, and Microsoft Office
Familiarity with health insurance plans and billing basics
Strong verbal and written communication skills
Good judgment and ability to work independently
Collaborative, team-oriented approach with empathy and professionalism
Strong interpersonal skills and commitment to equitable, patient-centered care

Nice To Haves

Bilingual English/Spanish strongly preferred
Good knowledge of general back-office procedures, such as taking vitals, performing venipuncture, administering immunizations, etc.
Good comprehensive knowledge of medical terminology in English and Spanish
Emergency response capability for possible crisis situations

Responsibilities

Provide patient health education under medical provider guidance
Assist providers with medical procedures and direct patient care as needed
Participate in team meetings and complete required trainings
Protect patient information in compliance with HIPAA regulations
Support Clinic Manager in maintaining safe and functional facilities
Foster a positive, collaborative team environment
Apply knowledge of medical assisting principles, clinical policies, and relevant laws
Serve as a resource for clinical questions and problem-solving
Liaise effectively between patients, front office, billing, and providers
Use Electronic Health Records (EHR) efficiently
Perform lab tests, document results, and conduct pregnancy screenings
Administer adult and pediatric injections
Set up and clean exam rooms
Prepare paperwork for labs, sterilize equipment, and assist with inventory and supply management