Medical Assistant

American Oncology Network • Indianapolis, IN

1d • Onsite

About The Position

This Medical Assistant position at Hematology Oncology of Indiana involves assisting physicians with medical procedures in the office. Key responsibilities include phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role requires adherence to laboratory procedures for specimen handling, processing, and technical laboratory procedures, ensuring accuracy and compliance with accrediting and regulating agencies. The Medical Assistant will also prepare blood or bone marrow slides, manage outside lab referrals, maintain various logs and records, and follow patient identification policies. Patient care duties include obtaining vital signs, height, weight, pain level, and PHQ9 depression screenings, preparing patients for physician exams, and documenting lab reports. The role also involves assisting with medical procedures such as bone marrows, fine needle aspirates, paracentesis, and pelvic exams, as well as scheduling outside testing and hospital admissions. Thorough documentation, supply management, instrument troubleshooting, and EKG testing are also part of the role. The position requires compliance with state and federal regulations, safety guidelines, and company policies, including IT and disaster recovery. Maintaining patient confidentiality and assisting in training new employees are also expected. The employee may be required to work at any AON location and work overtime with notice. American Oncology Network (AON) is a rapidly growing national network of community oncology practices dedicated to providing local access to exceptional cancer care by empowering physicians with proven practice management expertise. AON aims to make a difference in the lives of those fighting cancer by driving integrated, collaborative care and supporting its employees with opportunities for professional growth.

Requirements

• High School or GED
• Certifications/Licenses as required by state where employed
• BLS required
• Valid Driver’s License and vehicle for travel to other clinic locations as needed
• One-year experience as a medical assistant in clinic or physician’s office with ability to perform venipuncture
• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills
• Detailed oriented with the ability to exercise independent judgment
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
• Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
• Good command of the English language
• Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback
• Strong customer focus
• Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations
• Effectively manages own time, conflicting priorities, self, stress, and professional development
• Self-motivated and self-starter with ability work independently with limited supervision
• Ability to work remotely effectively as required
• Ability to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
• Proficiency in MS Office Word, Excel, Power Point, and Outlook
• Proficiency in EMR

Nice To Haves

• Second language is an asset but not required

Responsibilities

• Assist physicians with medical procedures in office
• Perform proper quality control procedures before proceeding with patient testing
• Perform laboratory blood work
• Perform blood draws
• Follow laboratory procedures for specimen handling and processing
• Perform technical laboratory procedures in a timely manner with accuracy and precision, meeting the standards of all accrediting and regulating agencies
• Prepare blood or bone marrow slides for evaluation
• Send outside labs to appropriate facility as dictated by patient’s insurance plan
• Maintain test report logs, quality control logs, equipment records, and checklists according to all regulatory agencies
• Follow the AON patient I.D. policy and procedure with every patient encounter
• Obtain vital signs, height, weight, pain level and PHQ9 depression screening of patient as requested by physician and document in the Onco/EMR system
• Place patient in exam room and prepare for physician in a timely manner
• Receive lab reports via the telephone, lab system, or fax and document in the patient’s chart or Onco/EMR for physician’s review
• Assist physicians with medical procedures: bone marrows, fine needle aspirate, paracentesis, and pelvic exams
• Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable
• Thorough documentation in medical record chart of testing/treatment rendered to patients
• Prepare encounter form to charge patient for services received in office or initials all steps in process in EMR for electronic superbill
• Document all QC and QA corrective action
• Show physician critical blood counts according to guidelines
• Obtain all pertinent scan and CDs and prepare for physician’s review
• Maintain adequate inventory of supplies
• Place orders with purchasing as needed
• Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary
• Perform EKG testing where applicable
• Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies
• Perform compliance testing
• Take the required number of CEUs annually to meet C.O.L.A. requirements
• Observe established safety guidelines and maintains cleanliness of the laboratory and equipment
• Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections
• Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan
• Maintain and ensure the confidentiality of all patient information at all times
• Assist in training new employees to related job duties
• Work at any AON location to help meet AON business needs
• Work overtime when given sufficient notice of required overtime

Benefits

• Competitive compensation packages
• Comprehensive health insurance with a robust provider network
• 401k, which offers a 100% match and investment options (available to full-time and part-time staff members)
• Generous Paid Time Off (PTO) program
• Annual summits providing employees a chance to collaborate with AON peers from across the country
• Professional development programs
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees