Medical Assistant

American Family Care • Fairhope, AL

21h • Onsite

About The Position

At American Family Care, Medical Assistants are the heartbeat of the clinic, blending clinical skill, patient service, and front-desk/insurance verification expertise to ensure smooth operations. This role involves triaging patients, performing various clinical procedures, and managing insurance eligibility and payments. It is ideal for individuals who thrive in a fast-paced urgent care or medical office environment, are adaptable, and prioritize accuracy and compassion. American Family Care (AFC) is a leading provider of urgent care, accessible primary care, and occupational medicine, with over 250 clinics and 800 physicians serving more than 6 million patients annually. Recognized as one of the fastest-growing companies in the U.S., AFC is committed to providing high-quality, kind, and economical healthcare at convenient locations. Joining AFC offers an opportunity to make a significant impact in healthcare. Please note that positions may be at company-owned or franchise locations, with franchise locations setting their own employment policies, compensation, and benefits.

Requirements

• Completion of an accredited Medical Assistant program.
• Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
• At least 1+ year of experience with insurance verification and patient registration required.
• Current Basic Life Support (BLS) certification (or ability to obtain before starting).
• EMR proficiency.
• Comfort with payer portals (e.g., Waystar).
• Proven venipuncture and specimen collection skills.
• Must successfully pass a drug screen and criminal background check as a condition of employment.
• Full availability including ability to work evenings/weekends and float to nearby centers as needed.

Nice To Haves

• Urgent care or emergency room experience highly valued.
• Experity EMR proficiency.

Responsibilities

• Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.
• Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
• Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional growth and cross-training.
• Collaborative, supportive, patient-first team culture.
• Make an impact by delivering The Right Care. Right Now.
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more (for company-owned locations).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees