Medical Assistant Hamilton Family Practice

Beth Israel Lahey Health

21h • Onsite

About The Position

The Medical Assistant provides high quality, direct patient care in a team-based model to BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. This role contributes to BIDHC patient, practice, and organizational goals through relationship development and care team coordination, developing long term empathetic relationships with patients, families and colleagues. The Medical Assistant also assists patients throughout their visit, communicates clearly with patients and the team, performs medical assisting duties under proper supervision, leads population health efforts, monitors and maintains medical equipment and supplies, works within the electronic health record system (EHR) for prescriptions and orders, schedules diagnostic and lab tests, and ensures OSHA compliance and patient safety.

Requirements

• High School diploma or GED required.
• Minimum of 6 months clinical classroom.

Nice To Haves

• 0-1 years related work experience or customer service related experience in any field.
• Graduate from BILH Primary Care Clinical Assistant Training program preferred
• EMT Basic License preferred
• Phlebotomy Certificate preferred
• Other healthcare training preferred.

Responsibilities

• Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care.
• Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories).
• Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (for Medical Assistant who has graduated from an accredited MA program only), and assisting during routine procedures.
• Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, both electronically and in person. Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs. Assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards. Maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during the visit as they are completed to ensure proper billing.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals and pre-certifications.
• Identifies OSHA compliance issues. Ensures patient safety practices to prevent/eliminate risk of patient harm. Promptly reports adverse patient events and near misses. Ensures that Patient Health Information (PHI) is only used for purposes of patient TPO (treatment, payment, and operations).

Benefits

• comprehensive compensation and benefits
• Culture promotes continuous learning, growth, innovation and a sense of belonging
• Help you achieve a healthy and balanced life.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees