About the position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Compassion is the essential trait that drives superior health care performance. But it's just a start. At OptumCare innovative thinking is just as important. Our unique team of health care providers are an emerging and important part of Optum and the UnitedHealth Group family of businesses. Our approach is designed to help physicians and other providers deliver the right care at the right time in the right setting. That takes smart ideas and incredible teamwork. And that's where you come in. In this role, you'll support a clinical team that's helping patients in new and better ways while giving them a generous helping of compassion and respect.
Responsibilities
- Greets patients and escorts them to exam room.
- Performs hand washing, weighs patients, takes vital signs and patient history, and documents chief complaint.
- May administer limited injections requested by a physician and supervised by a physician, registered nurse, nurse practitioner or physician assistant in accordance to established regulations.
- Responds effectively to incoming patient calls and communicates pertinent information to physician or designee.
- Appropriately communicates lab results, physician orders, and medication instructions to patients.
- Provides direct customer service and front desk assistance for assigned department including registering, scheduling and verifying insurance.
- Manages medical supply inventory and cleans equipment.
- Maintains patients' record/files and participates in the revenue cycle process.
- Assists patients in scheduling appointments and obtains referral when necessary.
- Completes prior authorizations for various services.
- Adheres to policies, procedures and regulations to ensure patient safety.
Requirements
- High school diploma or GED.
- Completion of a Medical Assistant program or relevant experience (EMT, Medic, CNA, etc.).
- BLS certification or ability to complete certification within 30 days of hire.
- Experience utilizing excellent customer service skills.
- Knowledge and understanding of medical terminology.
- Demonstrated proficiency in Windows navigation and a variety of MS Office software applications.
- Demonstrated ability to type and enter data efficiently and accurately.
Nice-to-haves
- National Certified Medical Assistant (NCMA) Certification or active Certified Clinical Medical Assistant (CCMA) Certification.
- 1+ years of related experience.
- Demonstrated ability to work independently and willingness to learn.
- Demonstrated ability to communicate effectively.
- Demonstrated ability to multi-task and work under pressure.
- Demonstrated attention to detail.
Benefits
- $4,000 Sign-on Bonus for external Candidates.
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase.
- 401k contribution.
