Medical Assistant, Women's Health

Mass General Brigham•Dover, NH

18h•Onsite

About The Position

Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. The Mass General Brigham Medical Group, a system-led operating entity, focuses on delivering high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. This group offers a wide range of services including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and a member of Mass General Brigham Medical Group, provides comprehensive, personalized care for women at all stages of life. Garrison Women's Health (GWH), located at 770 Central Avenue in Dover, NH, is a premier team of expert providers and specialists offering high-quality, compassionate care in Obstetrics, Gynecology, Infertility, and LGBTQ+ care, having served women in the New Hampshire Seacoast area for over 50 years. The organization is seeking a full-time, 40-hour Medical Assistant for GWH, with a schedule of Monday through Friday, from 7:30am to 4:30pm, primarily at 770 Central Ave in Dover, NH. While employees are typically assigned to their practices, there may be requests to float to other departments within the WHP system for cross-coverage during staffing shortages. Medical Assistants are integral partners to nurses and providers, working autonomously to the top of their education/certification while also functioning as part of a collaborative team. They often work 1:1 or 1:2 with assigned Providers to enhance communication, improve efficiency, and personalize patient care. The Medical Assistant plays a key role in maintaining efficient patient flow and delivering comprehensive clinical support, managing a broad scope of responsibilities, and adapting to supporting multiple providers. This role involves direct interaction with patients to ensure comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care, assisting with both clinical and non-clinical patient services under the direction of healthcare providers.

Requirements

High School Diploma or Equivalent
1-2 years of direct MA experience or medical field work
Strong interpersonal and communication skills
Ability to prioritize tasks in complex and busy environments
Accuracy and attention to detail
Comply with all local, state, and federal privacy and confidentiality rules and regulations
Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens
Comprehensive knowledge of medical terminology, procedures, and protocols
Proficiency in electronic health record (EHR) systems and medical office software
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Managing one's own time and the time of others
Certification or 3 years of experience administering a vaccine and supervision of a provider (for providing immunizations)

Nice To Haves

Associate's Degree Medical Assisting
Basic Life Support [BLS Certification]
Certified Medical Assistant [National Certification]
Experience in ambulatory or specialty care settings
Familiarity with EMR systems (such as EPIC)
Ability to support providers in a 1:1 or team-based model while maintaining efficient patient flow and clear communication

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated
Maintains inventory of immunizations and check expiration dates
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene
Rooming patients
Obtaining vital signs
Performing point-of-care testing
Documenting patient information
Assisting with procedures
Scheduling appointments
Managing patient flow
Direct interaction with patients to ensure their comfort and address concerns
Collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care