Medical Assistant Trainer
About The Position
Welcome to AFC Urgent Care Portland -- where we're flipping the script on healthcare culture! Think supportive teammates, open leadership, and real opportunities to grow. Whether you're a seasoned Medical Assistant or just getting started, if you're passionate about helping people and want to make a difference -- this is the place! The Medical Assistant Trainer will serve as a training mentor for the back office staff from onboarding to annual training. Must be experienced in Medical Assisting and flexible with training techniques. You are expected to travel to any/all of the clinics. The job operates within established parameters and influences development and/or decisions regarding new policies or guidelines. The position is responsible for quality clinical support care in a clinical setting. Additional responsibilities include call processing for the clinic and associated staff accountability at the clinic. This position has decision-making authority within the scope of responsibility and requires innovation/tenacity to improve internal processes. The consequences of errors result in suboptimal patient care and poor clinic workflow. Please note that the items listed below are not all-inclusive of the standards expected of AFC
Requirements
- High School Diploma or GED
- Certificate from a Medical Assistant program or equivalent on-the-job training, required
- 1+ year experience in a medical office, preferred (urgent care experience is a bonus!)
- 1+ year experience in a supervisory and/or training role
Nice To Haves
- X-ray experience (RT or LXMO)? Even better!
Responsibilities
- Onboarding: Including but not limited to Medical Assistants, Externs, and MA Temp staffing
- Perform new hire systems onboarding - user set up, function and purpose of systems, and review any associated SOP
- Ensure clear communication of new hire training schedule to all stakeholders
- Conduct onsite training for all new staff (flexibility needed)
- Ensure their time cards are correct for Clinic Managers
- Assist with developing and implementing training programs to meet company goals, including designing curricula and teaching classes
- Conduct training needs assessments to identify areas where new hires need to be trained in order to perform their jobs effectively
- Provide 2-week hands-on training
- Schedule follow-up training as needed
- Communicate issues to Clinic Manager, Training manager, and/or HR
- Introduce and insure consistent use of SOP’s across all locations
- Train the clinics/leads/clinic coordinators as needed
- Assisting with the development of treatment plans based on employee needs and goals
- Administer ongoing support and supplemental training as requested by Clinic Managers
- Monitoring employee progress throughout the training process to ensure that they are meeting the requirements of the program
- Assist with developing training materials such as workbooks, manuals, handouts, and other learning aids
- Evaluate the effectiveness of training programs based on employee feedback or results of follow-up tests or evaluations
- Perform other job-related duties as assigned by your manager
Benefits
- Team Performance Bonus: when the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back
- Learn. Grow. Level Up: want to expand your skills? We offer in-house Limited Scope Radiography (LXMO) training, with state certification costs fully covered!
- Free healthcare for you and your family through AFC
- 401(k) with 3% employer match after 1 year
- 3 weeks of paid time off
- On-the-job growth & training opportunities
- Supportive, non-toxic work culture that celebrates wins!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
