Medical Assistant- Trainer - Full Time

West Cancer Center•Germantown, TN

43d•Onsite

About The Position

The Medical Assistant- Trainer provides clinical expertise and hands-on guidance in the physician clinic setting under the direction of a provider. This role includes delivering patient care, maintaining a safe clinical environment, and serving as the primary trainer for all new Medical Assistant hires. Working with limited supervision, the Medical Assistant- Trainer adapts clinical procedures and workflows to meet the complex needs of the position while serving as a resource for clinical team members. The ideal candidate demonstrates strong leadership, excellent communication skills, and a commitment to supporting staff development in alignment with West Cancer Center’s mission, vision, and values.

Requirements

High school graduate or equivalent.
Minimum of three (3) years of West Cancer Center experience that includes training employees OR five (5) years of experience in a medical facility as a Medical Assistant, including at least one (1) year of experience as a trainer.
Current certification as a Medical Assistant through one of the following: AAMA NHA NCCT NAHP Or Registered Medical Assistant (RMA) through the American Registry of Medical Assistants
Current Basic Life Support (BLS) certification through the American Heart Association.
Strong written and verbal communication skills with patients, families, and providers.
Demonstrated competency in all MA skill areas and ability to train others effectively.
Ability to teach patient engagement skills such as proper greetings and communication.
Ability to train new hires to work both independently and within multidisciplinary teams.
Proficiency in EMR navigation and documentation; capability to teach evidence-based reporting.
Proficiency in motivational interviewing and teach-back methods.
Strong time-management, organizational, and problem-solving skills.
Ability to act quickly in emergency situations and maintain composure under pressure.

Nice To Haves

Graduate of an accredited medical assisting program.
BLS certification through the American Heart Association (if not already obtained).
Experience training Medical Assistants in oncology or specialty clinical settings.

Responsibilities

Provide comprehensive orientation and training to all new Medical Assistant hires in the physician office.
Train and assess competency requirements for new hires and assist with competency checkoffs for MAs across all levels (I, II & III).
Proactively fulfill patient care responsibilities as requested by providers and clinical staff.
Set up exam rooms, instruments, and equipment according to clinical needs.
Perform clinical medical assisting duties, including accurate EMR documentation.
Teach and model patient engagement standards including greeting, eye contact, and professional communication.
Train new hires in motivational interviewing, teach-back methods, and evidence-based workflows.
Serve as a clinical resource for medical assistant team members.
Promote safety, professionalism, and adherence to clinical standards.
Perform additional duties as assigned.