Medical Assistant Team Lead (47344)

West Dermatology•Phoenix, AZ

73d

About The Position

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 130+ clinics, 350+ providers, and 2200+ employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. An employee with responsibility/accountability for leading and managing their assigned clinic location. Utilizes knowledge of organization policies, procedures, and systems. Uses skills in planning, organizing, delegating, and supervising. Must work effectively with physicians, staff, patients, and public and external agencies. Must have the ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise.

Requirements

High School Diploma required.
Minimum of 3-5 years working in a medical office as a Medical assistant.
Knowledge of clinic and company policies and procedures
Knowledge of medical terminology and insurance practices
Knowledge of Nextgen or EMA computer programs and applications
Knowledge of CPT and ICD-10 coding
Knowledge of managed care, Medicare, and Medicaid guidelines
Skill in effective personnel management including training staff and delegating duties
Skill in written and verbal communication
Ability to work effectively as a team member with physicians and other staff
Ability to respond timely to changing demands
Ability to plan, organize, prioritize, and direct the work of others
Ability to establish and maintain effective working relationships with patients, employees, and the public
Prior experience interviewing candidates and determining staffing needs
Experience managing patient issues.

Nice To Haves

Certified Medical Assistant is preferred but not required.
Prior dermatology experience is preferred.
Some supervisory experience is preferred.

Responsibilities

Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.
Critical Thinking
Conflict Management
Negotiation and Motivation
Personnel Development
Manage the back-office team for your assigned location, including back-office flow (traffic controller).
Follow clinic flow and move staff around when needed so all providers can stay on time.
Be part of the team, and work on the floor to assist the team when needed.
Train and cross-train core staff.
Adhere to all policies and procedures and train the team to understand to follow all back regulations. Example: Instrument cleaning and sterilization and Covid protocols.
Support practice manager with back office employee time off and scheduling team to adjust for outages. Support manager for coverage.
Coach and mentor team to form a strong partnership (staff morale) between the back office and front office.
Maintain daily assignments and task responsibilities for the team weekly and make sure to post in the tech station for clear expectations. Staff should be rotating responsibilities.
Ensure all prescription refills, EMA tasks, and voicemails are completed by the end of the day.
Assure staff are taking breaks and punching out of the payroll system routinely and with minimal exceptions.
Be in communication with physicians or providers and the front desk on patient scheduling and any overrides or add-ons. All walk-ins and overrides require approval from the practice manager and physician.
Manage triage and path inbound and outbound calls.
Maintain CLIA portal for full compliance.
Partner with Practice Manager on all back-office inventory orders.
Partner with Practice Manager on back office staff reviews annually and within 30.60.90. this is to include all new hires and must be completed timely.