Medical Assistant Team Lead

Liberty Resources / Liberty POST•Syracuse, NY

17d•$25

About The Position

Liberty Resources’ Integrated Health Care is currently seeking a Medical Assistant Team Lead to support our growth and expansion. Integrated Health Care is a collaborative multi-disciplinary team of primary care and mental health professionals, including social workers, marriage and family therapists, licensed mental health counselors, psychiatrists/nurse practitioners and registered nurses. Liberty offers a flexible work environment, work/life balance, and positive team experience. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes. Liberty Resources is dedicated to providing a wide array of services and supports to help individuals live their best lives. We value service, excellence, and responsibility, seeing opportunity where others see barriers to success. We strive to create and sustain an inclusive environment where everyone feels a strong sense of belonging. The Medical Assistant Team Lead will oversee the medical assistant staff in a primary care office under the supervision of the Nursing Manager. This role is essential in ensuring the delivery of high-quality patient care, maintaining efficient office operations, and fostering a culturally competent environment. The Team Lead will mentor staff, support patient interactions, and collaborate with healthcare providers to enhance overall patient experiences.

Requirements

High School Diploma or equivalent
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification
Minimum of 2 years of experience as a medical assistant, with supervisory experience preferred, experience in a primary care setting is a plus.
Knowledge of medical procedures and medical terminology.
Ability to take and follow through with delegated tasks and accountability.
Excellent oral and written communication skills required.
Strong leadership and interpersonal skills.
May require standing for extended periods and lifting light to moderate weights.

Responsibilities

Lead and mentor a team of medical assistants, providing guidance and support under the Nursing Manager's supervision.
Schedule and assign daily tasks to medical assistants to optimize workflow and ensure efficiency.
Onboard and train new Medical Assistants.
Works side by side with Registered Nurse (RN) and Licensed Practical Nurse (LPN) to assist with all responsibilities including phone calls, rooming patients and daily checklists.
Prepare records from external consultations for provider to review and send to consulting providers for new referrals or diagnostic procedures. Obtain and send medical records as requested by nursing and/or providers.
Review schedule for the following day for follow-ups and the following week for new patients, ensure medical records are available for the scheduled provider.
Facilitate transportation arrangements and communicate with patients in need as applicable.
Ensure rooms are stocked with medical supplies, forms and educational materials.
Perform point of care testing per policies and procedures: EKG, phlebotomy, urine collection and others as assigned by registered nurse.
Obtain vital signs and communicate patient needs to nursing and providers as directed.
Enter patient history questionnaire and clinical information into the electronic medical record as needed.
Attend and participate in quality improvement initiatives, team meetings and huddles.
Demonstrate the values of diversity, equity and belonging; foster an inclusive environment that facilitates diversity.
Other duties as assigned.
Monitor and maintain inventory of medical supplies and equipment, ensuring readiness for patient care.
Ensure compliance with health and safety regulations (including infection control and prevention) and clinic/agency policies.
Implement and maintain efficient office procedures to enhance patient flow and satisfaction.
Works with Nurse Manager to coordinate scheduling for the Medical Assistants to ensure adequate coverage during hours of operation.
Work closely with physicians, nursing staff, and administrative teams to coordinate cohesive patient care.
Communicate effectively with patients regarding their treatment plans, addressing any concerns or questions.
Foster an environment of cultural confidence by understanding and respecting diverse backgrounds and health beliefs.