Medical Assistant Supervisor

Integrated Medical Services (IMS)•Phoenix, AZ

7h•Onsite

About The Position

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. The Medical Assistant Supervisor will be required to perform all the duties of a Medical Assistant and/or Medical Office Assistant while functioning as the resource person to the non-licensed staff. This position is responsible for assisting Physicians, clinical and non-clinical staff in providing medical care, as well as implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills necessary to provide excellent patient care and achieve desired goals. The role also involves instilling the IMS mission, vision and values in the work performed.

Requirements

Experience with office medical procedures and treatments
Knowledge of insurance, managed care operations, EMR and scheduling software
Exceptional interpersonal and communication skills
Ability to interact with people from different backgrounds and cultures
Desire to teach and support others
Ability to adjust teaching style to the learning needs of new and current team members to facilitate successful trainings and mentoring
Ability to manage multiple changing priorities in an effective and organized fashion
Knowledge of and follow HIPAA guidelines and secure Protected Health Information at all times
Ability to work in a constant state of alertness and in a safe manner
High school diploma or equivalent
Medical Assisting degree from an accredited college or university

Nice To Haves

Certification as a Medical Assistant is preferred

Responsibilities

Coordinates and supervises the activities of clinical team members engaged in clinical care for patients under the supervision of a Physician or provider for the diagnosis, treatment and prevention of disease.
Organizes and assigns duties and tasks to clinical team members.
Monitors daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely such as overseeing proper lab procedures.
Ensures clinical equipment remains in operating condition. Assist medical assistants, nurses and providers with maintaining patient flow to ensure patients are seen timely and efficiently.
Assists with or conducts periodic staff meetings with clinical team members.
Serves as a back-up for clinical team members as needed by working as a provider’s primary nurse or assistant due to staffing needs including vacations, illnesses, lunches, etc.
Responsible for training all new clinical staff.
Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate and charts in electronic medical record accurately and efficiently. Reports condition of patient which may be indicative of change in the patient's condition to the clinician. Assists providers with exams and minor in office procedures and acts as chaperone as needed.
Performs a variety of office-based testing and treatments related to patient care under the supervision of a clinician, including but not limited to injections, aspirations, and other procedures as needed. May administer medications in accordance with established policies and procedures or as directed. Uses universal sterile techniques and personal protective equipment as needed at all times to ensure compliance with OSHA regulations.
Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results, patient instruction regarding durable medical equipment and home exercise programs to patient, where directed. Acts as a resource to clinical and non-clinical staff in order to provide optimal patient care.
Provides clerical support with patient/client notification and documentation, to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion. Other duties to include scheduling follow up appointments with patients.
Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
Orders supplies and stocks patient care areas. Monitors inventory including medication and injectables, i.e., expired medications/equipment, recalls and patient tracking.
Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
Keeps in communication with the front office to aid in patient flow. Responsible for prioritization of patient flow through clinical process.
Perform other duties as assigned.
Hours may vary and be outside of normal office hours depending on business needs.