Medical Assistant Supervisor

Fred Hutchinson Cancer Center•Seattle, WA

18d•$37 - $55•Onsite

About The Position

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.The Medical Assistant is responsible for the flow of patients for their assigned areas (as applicable) each day. They perform duties and procedure as describes by the Primary Responsibilities section. The Medical Assistant Supervisor, in collaboration with the Medical Assistant Manager and/or Clinical Manager, is responsible for the coordination and direct supervision of assigned Medical Assistant/Surgical Techs and Nursing Assistants. Incumbents support day-to-day clinic operations to ensure safe, quality patient care. This position is a 1.0 FTE (full time) onsite position working at our South Lake Union location.

Requirements

Education that enables obtainment of Medical Assistant Certification in the State of Washington
Minimum of 2 years as a Medical Assistant preferably in an ambulatory oncology clinic or the equivalent
1 year in lead or similar role of progressive responsibility
Currently a Certified Medical Assistant in the State of Washington and must be familiar with the State's conduct and standards of practice
Current Surgical Technologist Registration in the State of Washington within 30 days of hire as applicable, depending on location
Current BLS AHA Health Provider Card (or equivalent course, such as by the American Red Cross) and renewal required every two years
Participate in process improvement initiatives
Ability to appropriately respond to emergencies or disasters per clinic protocol
Proficient in email and word processing systems
Experience with Electronic Medical Records
Ability to work in a fast paced, complex healthcare environment
Ability to multi-task, prioritize and problem solve
Strong interpersonal and customer service skills
Ability to communicate (verbally and in writing) in a clear and concise manner
Ability to solve complex problems
Demonstrates initiative as evidenced by advancing technical skills, sharing knowledge with others and taking on more responsibility
Demonstrated career progression for betterment of self and/or the clinic
Ability to provide constructive and effective feedback on performance to staff
Demonstrates the ability to conduct discussions of a sensitive nature with staff

Nice To Haves

Prior supervisory or leadership experience

Responsibilities

Hires, orients, supervises, trains, and conducts competency assessments for assigned staff.
Responsible for evaluating performance and recommending promotion, pay changes, as well as imposing disciplinary actions or termination.
Manages scheduling, time-off requests, and timecards for team.
Develops and maintains communications with providers and Nursing staff regarding room assignments, patient flow, preparation for clinic, staffing, and procedures.
Acts as a role model for all Medical/Nursing Assistants and represents their interest in clinic planning, budgeting, and projects.
Effectively intervenes with a patient in crisis, problem solves and conducts de-escalation and service recovery.
Designs, conducts, analyzes, and takes appropriate action on internal quality assurance audits.
Holds Medical/Nursing Assistants accountable for their work and sets performance expectations and standards.
May fill in to provide routine care or provide coverage for other Medical Assistant Supervisors as needed.