Medical Assistant Supervisor

ADELANTE HEALTHCARE INC • Surprise, AZ

96d

About The Position

The Medical Assistant Supervisor is responsible for the efficient, profitable day-to-day operation of a small site or reporting to a manager for a larger clinical site. Responds to the needs of patients, family members, community, as well as other departments. The position directly or indirectly supervises the non-clinical and clinical support staff. Coordinates activities with providers and other departments to schedule appointments, manage patient flow, and manage related systems and processes to provide quality services to patients in a safe and positive environment. Must be able to perform all functions of the roles supervised such as Medical Assistant, Medical Specialist and/or Front Office role. The Medical Assistant Supervisor will meet all the expectations outlined in the roles for Associate Medical Assistant, Medical Assistant and Senior Medical Assistant.

Requirements

• High school diploma or GED from an accredited institution plus advanced training
• Graduation from an approved medical assistant training program
• Certified Medical Assistant required
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Minimum four (4) years healthcare experience, which includes three years healthcare leadership experience leading a team with multiple providers, or two (2) years in a Coordinator role with a development plan
• Clinical competency with background as Medical Assistant, nursing if applicable
• Ability to solve problems using a logical, systematic approach
• Demonstrated management, leadership, diplomacy, and customer service skills
• Experience in applying continuous quality improvement techniques in delivery of care to improve patient health outcomes
• Proven ability with productive and efficient time management; and fulfilling commitments
• Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.) appropriate for the performance of his/her job
• Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level
• Ability to provide effective personnel performance management
• Demonstrated ability to promote teamwork within work unit and across departmental/organizational lines
• Ability to measure and report departmental cost performance
• Ability to accept and promote change as positive; taking into account other’s concerns
• Experience with management information systems and electronic health records (EHR) software
• Ability to work effectively with staff, clients, associates, and the community
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday

Nice To Haves

• Ability to communicate in more than one language

Responsibilities

• Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation
• Maintain accurate time and attendance records
• Assure compliance with applicable federal state and local legislation, e.g. FMLA, Workers Compensation, ADA, etc.
• Recruit, interview, orient, train, and mentor staff
• Organize staff’s daily work activities and schedules and cover if needed to meet staffing needs
• Identify financial status of patients regarding fee scale, insurance or discounts. Refers to eligibility as needed
• Conduct monthly staff meetings including agendas and minutes
• Oversight of scheduling, billing, and scanning of records
• Monitor appointments, patient flow and waiting areas to improve daily productivity
• Ensure that patients and visitors are treated courteously by all staff
• Document and resolve patient complaints
• Establish and maintain effective working relationships and communication with internal and external customers
• Anticipate the needs of staff and patients and proactively seek solutions or interventions
• Initiate coaching and work with manager for corrective action issues
• Manage quality improvement and safety initiatives
• Support and implement organization’s goals, objectives, policies, procedures, and systems
• Monitor and control health center expenditures, review and approve all orders and maintain supply inventory
• Step in to support staff with day to day tasks as needed to ensure proper coverage to meet business and patient care needs
• Educate patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and help them navigate access to these services
• Assist with monitoring of procedures for attaining clinic productivity and financial standards and goals
• Assure daily deposits are made and completion of day sheet reconciliation
• Oversee and review patient receivables
• Order supplies and minor equipment while maintaining budget
• Assist in preparing and approving budget; monitoring and allocating expenditures
• Monitor and assist with managing and adjusting the strategic plan related to budget, profitability and production matrices
• Review correspondence and answer written inquiries relating to the status of site functions
• Maintain documentation of credentialing and competency for providers and staff
• Prepare reports and correspondence as required
• Coordinate the maintenance of a clean, neat, and functional facility
• Coordinate inventory control, facilities management, and maintenance of equipment
• Oversight of or perform daily, monthly and quarterly safety checks and drills and logs
• Maintain high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools
• Participate in maintaining Joint Commission and other regulatory compliance
• Recommend any new or revisions to policies and/or procedures
• Ongoing monitoring of data collection and reporting
• Assist with investigation and resolution of incident reports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees