Medical Assistant Specialist - Union Centre

Mayfield Clinic•Cincinnati, OH

32d

About The Position

The Specialist will be responsible for ensuring all Medical Assistant processes and procedures are current and consistently communicated to the team. In addition, they will provide coverage during PTO or sick leave and cover effectively with all providers to maintain smooth clinic operations. Additionally, the Specialist will be expected to travel from time to time to different office locations as coverage needs arise. Provide clinical office support to neurosurgeons, nurse practitioners, and pain management physicians.

Requirements

High School Diploma required, graduate of Medical Assisting program preferred
Prior experience as a Medical Assistant preferred, not required
Practical knowledge of neurosurgical procedures and medical office processes
Proficient in clinical office duties
Demonstrates excellent customer service
Ability to manage and prioritize multiple tasks in fast paced environment
Strong problem-solving, problem prevention, and decision-making skills
Ability to convey empathy
Excellent oral and written communication skills
Ability to maintain composure and restore calm in a stressful situation
Uses good judgment and diplomacy when dealing with others
Desire and ability to work in a team environment
Ability to maintain a flexible schedule to accommodate physician office hours

Responsibilities

Provide clinical office support to neurosurgeons, nurse practitioners, and pain management physicians.
Ensuring all Medical Assistant processes and procedures are current and consistently communicated to the team.
Provide coverage during PTO or sick leave and cover effectively with all providers to maintain smooth clinic operations.
Travel from time to time to different office locations as coverage needs arise.
Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
Prepare patient chart before office by gathering all test results, films, and reports and uploading them in the correct section of the chart.
Comply with medical records standards by completing allergy notations, problem lis,t and concomitant medication sheet.
Ensure patient completion of medical history.
Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required.
Interview new patients and verify medical histories before being seen by the physician/provider.
If applicable, schedule and pre-certify outpatient testing.
Ensure the patient is instructed regarding scheduled tests with the date, time, place, and special instructions.
Serve as a liaison between the physician and the patient by providing the patient with instruction from the physician, advising the physician of the patients needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
Complete appropriate form/documents as directed by physicians, i.e., C-84, Return to Work, and Release of Medical Information