Medical Assistant Scheduler-Pain Management Clinic- Lake Charles

Ochsner Health

3d•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job schedules and supervises the scheduling of all patients for surgery using Epic Optime and community hospital work flows. Maintains knowledge about surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week. Maintains knowledge about time and staffing constraints when scheduling cases, ensures timely submission of accurate and complete payroll data for the department, coordinates surgical billing by verifying the accuracy of supply and personnel charges, corrects over and under charges and electronically transmits the daily surgery charges. Accurately enters highly technical surgical terminology, interacts with all levels of personnel including staff physicians, surgery managers, clinic schedulers, etc. and provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

Education Required - High school diploma or equivalent.
Required - Completion of a formal medical assistant training program.
Work Experience Required - 5 years of scheduling and clinical experience.
Certifications Required - Basic Life Support (BLS) from the American Heart Association.
Ability to take vital signs.
Knowledge of medical terminology.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Strong interpersonal skills.
Analytical skills.
Ability to function independently, handle multiple tasks, prioritize workload, work efficiently under pressure, and maintain strict confidentiality.
Good organizational skills.
Ability to work flexible schedule, such as nights, evenings, weekends, holidays, extended shifts, etc.

Nice To Haves

Preferred - Experience with surgery scheduling in an ambulatory care setting.

Responsibilities

Schedules patients using Epic Optime and community hospital workflows.
Supports provider/physician throughout the patient encounter completing all appropriate medical/legal documentation.
Assists in the daily operation of the department.
Trains and educates scheduling staff and other medical assistants.
Provides excellent customer service by returning and documenting telephone calls with patients.
Adapts to change in a positive, constructive manner.
Participates in activities for professional development and maintains required clinical knowledge, technical skills, training and credentials.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.