Medical Assistant-Remote Patient Monitoring (RPM) & Chronic Care Management (CCM)

HealthWorks Medical • Paducah, KY

6d

About The Position

The Medical Assistant (MA) supports clinical operations by assisting with Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. This role involves patient outreach, data collection, care coordination, and ensuring patients remain engaged with their care plans. The MA works closely with providers, nurses, and care coordinators to improve patient outcomes, especially for individuals with chronic conditions.

Requirements

• High school diploma or equivalent (required)
• Strong communication and patient engagement skills
• Ability to work independently and manage multiple tasks
• Basic understanding of chronic conditions such as hypertension, diabetes, and heart disease
• Patient-centered communication
• Attention to detail and accurate documentation
• Time management and organizational skills
• Technical proficiency with digital health tools
• Problem-solving and critical thinking

Nice To Haves

• Completion of an accredited Medical Assistant program (preferred)
• Current Medical Assistant certification (e.g., CMA, RMA) preferred
• Experience in primary care, chronic disease management, or telehealth preferred
• Familiarity with EHR systems and remote monitoring technology

Responsibilities

• Monitor and review patient-generated health data (e.g., blood pressure, glucose levels, weight) through RPM platforms
• Conduct routine patient outreach via phone or digital communication to support CCM and RPM services
• Assist in onboarding patients into RPM and CCM programs, including device setup and education
• Document patient interactions, vital signs, and care coordination activities in the electronic health record (EHR)
• Identify abnormal readings or patient concerns and escalate to clinical staff as appropriate
• Reinforce care plans and educate patients on medication adherence, lifestyle modifications, and disease management
• Schedule follow-up appointments and coordinate care between providers and patients
• Ensure compliance with CMS guidelines for RPM and CCM services, including accurate time tracking and documentation
• Maintain confidentiality and adhere to HIPAA regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees