Medical Assistant – Remote (MSK Care Navigation)

Urrly • San Diego, CA

4d • $22 - $34 • Remote

About The Position

Work 100% remotely helping patients navigate complex MSK care—clear ownership, real impact. Care Navigator – Remote (Healthcare / Referral Coordination) Role: Care Navigator Location/Type: Remote U.S. (Pacific Time preferred) Pay: $21.50–$33.50/hour (DOE) Schedule: Full-time Standard business hours Role Snapshot This remote role is ideal for experienced Medical Assistants, Referral Coordinators, or Care Coordinators who enjoy closing care gaps and guiding patients through next steps. You’re the primary point of contact for patients with complex musculoskeletal conditions. You explain care plans, coordinate referrals, verify benefits, and make sure nothing gets missed. High ownership. Clear handoffs. No guessing.

Requirements

• High school diploma or equivalent
• Medical Assistant degree or similar non-licensed healthcare training
• 2+ years as a Medical Assistant or Referral Coordinator
• Strong experience with insurance eligibility and benefits breakdowns
• Solid medical terminology knowledge
• Comfortable working independently in a remote environment
• Fluent written and spoken English
• Reliable high-speed internet

Nice To Haves

• Spanish fluency
• 4+ years MA or referral coordination experience
• Musculoskeletal (MSK) care exposure
• Prior remote or healthcare call-center experience

Responsibilities

• Call patients within 1–2 business days after provider visits
• Review care plans and explain next steps clearly
• Verify insurance eligibility and estimate out-of-pocket costs
• Obtain prior authorizations when required
• Place referrals and coordinate scheduling with external providers
• Follow up on appointments, tests, and outstanding items
• Request and track outside medical records and results
• Maintain local provider lists and referral relationships
• Document all activity accurately in the EMR
• Flag workflow gaps and suggest process improvements

Benefits

• Medical, dental, vision
• 401(k) with match
• Generous PTO
• Tuition assistance
• Wellness benefits (EAP, financial, mindfulness)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED