Medical Assistant-Registered (East Wenatchee Clinic)

CVCH•East Wenatchee, WA

12d•Onsite

About The Position

The Medical Assistant Registered (MA-R) primary function is to support the healthcare team to provide patient care. The scope of the MA-R is based on training, competency, and endorsement by a designated healthcare practitioner, per Washington state regulations. This position is responsible for acting on tasks delegated per endorsement. This positions primary role is to support the team with clerical, administrative, and team support duties facilitating an organized and smooth flow for the day. The secondary role is to assist with patient care as time allows.

Requirements

High School Diploma or equivalent.
Basic Life Support (BLS) or CPR required or must be able to obtain within first 90 days of employment.
Must be eligible for Medical Assistant-Registered Licensure.
Strong organizational skills, inputting data/typing, speaking clearly, answering telephones, precise eye/hand/foot coordination, fingering/precise manipulation.
Knowledge of computer applications and equipment related to work.
Must have basic computer and keyboarding skills and have the ability to enter data within company’s computer system; must demonstrate manual dexterity.
Must have the ability to spell correctly.
Caring attitude, highly flexible, team player.
Strong interpersonal and communication skills and the ability to work effectively with management, nursing staff, providers, and other staff members to achieve program outcomes.
Demonstrated skill in developing and maintaining productive work teams.
Ability to work in a fast-paced environment under stressful situations.
Must be well organized.
Skills intact and diplomacy in interpersonal interactions.
Ability to exercise independent judgment within their scope of practice; knowledge of clinical policies and procedures, standards and regulations, ability to follow Joint Commission standards, state and federal regulations; ability to read, comprehend, and analyze documents, regulations and policies; ability to prepare and submit complete documents necessary to the job concisely, accurately and timely.
Must be able to pay attention to detail, manipulate/ interpret numbers, perform calculations, advanced assessing/evaluating, problem-solving/reasoning.
Must have knowledge of medical terminology.
Ability to learn and retain information regarding patient care procedures.
Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
Category I Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required
Possesses knowledge and skills required to effectively care for and assist patients in the following age groups: 1. Neonatal (Birth – 30 days) 2. Infant (30 days to less than 1 year) 3. Pediatric (1 year – 12 years) 4. Adolescent (12 years to 18 years) 5. Adult (18 years – 65 years)

Nice To Haves

One year in clinic setting or other health care facility providing direct patient care preferred.
Bilingual in English/Spanish preferred.

Responsibilities

Clerical, Administrative and Team Support Duties
Greet patients and visitors
Answering, screening, and routing incoming calls.
Referring clinical inquiries to the RNs or providers.
Make appointments in conformance with protocols, procedures and schedules.
Monitor the medical staff buckets responds appropriately to the documents in the bucket
Calls patients to facilitate care and relay results or messages.
Prepares and maintains examination and treatment areas. Sorting, storing, and restocking exam/procedure rooms with supplies.
Assists with chart prep as appropriate
Ensures the smooth operation of the unit by adhering to policies and procedures and reporting on changes that have to be made.
Maintains a safe and hygienic environment by adhering to infection-control regulations.
Patient Care
Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge.
Maintains medical and immunization records. Obtaining vital signs and medication information, obtaining, and recording patient history.
Prepares patients for and assisting with routine and specialty examinations, procedures, treatments, and minor office surgeries utilizing no more than local anesthetic.
Assists with providing organized patient flow.
Works closely with provider and nursing staff to help facilitate rapid response to patient needs.
Completes screening and following up on test results as directed by a healthcare practitioner.
Prepares patient referrals.
Assists provider/nursing staff with patient tracking systems. Enters patients into appropriate recall plans.
May assist with administration of medications including eye drops, topical ointments, and vaccines including combination or multidose vaccines if skills have been validated.
Performs other duties and tasks as assigned by supervisor.
Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
Conforms to safety policies, general housekeeping practices.
Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
Conforms to CVCH policies, Joint Commission standards and HIPAA regulations.