Medical Assistant- Primary Care

Great Lakes Bay Health Centers•Bridgeport Charter Township, MI

19h•Onsite

About The Position

This Medical Assistant position in Primary Care involves providing comprehensive clinical support, focusing on patient preparation, clinical assistance, safety, documentation, care coordination, and quality improvement. Key responsibilities include rooming patients, obtaining vital signs, updating patient histories, performing medication reconciliation, and assisting providers with various procedures such as physical exams, gynecological exams, minor procedures, wound care, LARC procedures, EKG, nebulizer treatments, and audiology/tympanometry. The role emphasizes strict adherence to the scope of practice, performing CLIA-waived testing, preparing and administering medications and immunizations, and maintaining accurate and timely EHR documentation. The Medical Assistant will also communicate provider-directed results, reinforce patient education, and follow infection control and equipment safety protocols while maintaining patient privacy. Furthermore, the role requires effective communication and collaboration with patients, families, caregivers, and the interdisciplinary care team, including scheduling procedures, initiating referrals, and participating in referral tracking and follow-up. The position also contributes to Quality Improvement initiatives, assists with data entry for reporting, identifies care gaps, and participates in huddles and staff meetings. Maintaining a clean clinical environment, completing logs, managing clinical equipment, and supporting desktop/workflow functions are also part of the role. Professional accountability includes maintaining BLS certification, committing to ongoing professional development, and fostering a culture of safety, teamwork, and respectful communication.

Requirements

Completion of Medical Assistant program, with evidence of training in clinic procedures and duties.
Basic Life Support (BLS) certification required.
None (for experience).
Possesses basic knowledge and skill appropriate to education/training.
Telephone and computer skills.
Flexible in accepting work assignments.
Possesses the ability to seek and utilize supervision appropriately.
Ability to communicate effectively with a diverse patient population.
Professional interpersonal communication skills.
Ability to function as a committed and reliable team member.
Must be able to sit, stand, and walk for extended periods throughout the workday.
Must be able to lift, carry, push, and pull up to 25 pounds frequently in the performance of essential job duties (e.g., moving supplies, equipment, and assisting with patient care tasks).
Full-time or Part-time Flexible and varied hours.
Consistent attendance is required.
May require limited travel within service area. Reimbursement consistent with GLBHC policy.

Nice To Haves

One (1) year experience in a medical setting.
Bilingual (English/Spanish).

Responsibilities

Rooms patients in a respectful, patient-centered manner.
Obtains and documents vital signs, height, weight and required intake information in the EHR.
Determines and documents reason for visit and updates histories appropriately.
Performs medication reconciliation per protocol.
Prepares exam rooms, equipment and supplies prior to provider entry.
Assists medical/nursing providers, or as delegated by the nurse team leader, with: Physical exams, Gynecological exams, Minor/procedures/sutures, Wound Care, LARC procedures, EKG, Nebulizer treatments, Audiology/tympanometry, Other procedures as assigned.
Provides supportive communication during procedures to promote comfort and safety, and understanding.
Prioritizes patient safety and escalates abnormal findings promptly.
Adheres strictly to scope of practice and seeks clarification when uncertain.
Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
Prepares and administers medications, including immunizations, as ordered and within scope.
Documents all patient care accurately and timely in the EHR.
Communicates provider-directed lab and diagnostic test results per policy.
Reinforces provider education and utilizes teach-back methods when appropriate.
Follows infection control standards and equipment safety protocols.
Maintains patient privacy and dignity throughout the encounter.
Communicates clearly, respectfully and effectively with patients, families and caregivers.
Serves as liaison between patients and interdisciplinary care team.
Collaborates with providers, nurses, care coordinators, front office staff and other departments to support coordinated patient care.
Schedules in-house procedures and initiates referrals to outside agencies/providers.
Actively participates in referral tracking, follow-up and care coordination.
Communicates status updates to providers and care team members per protocol.
Participates in Quality Improvement initiatives, including workflow improvement and metric monitoring.
Assists with accurate documentation and data entry supporting UDS, HRSA and organizational reporting.
Identifies care gaps (e.g. immunizations, screenings, chronic disease measures) and supports outreach and follow-up efforts.
Participates in huddles and staff meetings to review quality metrics and contribute improvement ideas.
Supports compliance with infection control, patient safety and regulatory standards.
Maintains cleanliness and disinfection of exam rooms and clinical work areas.
Completes refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes as assigned.
Maintains and appropriately uses clinical equipment; reports malfunctions promptly.
Enters orders appropriately for completed testing and health maintenance measures.
Assists with desktop and workflow functions as assigned.
Maintain BLS certification.
Demonstrates commitment to ongoing professional development and skill validation.
Maintains certification (if applicable) in good standing.
Seeks supervision appropriately and functions as a reliable team member.
Supports a culture of safety, teamwork, respectful communication and continuous growth.
Participates in team meetings.
Fills in for other staff as needed and qualified.
Assists the Center Manager, Nurse Manager or Primary Care Coordinator as necessary.
Performs other duties as assigned.