Medical Assistant - Port Sylvania Family Physician - Full Time

ProMedica • Sylvania, OH

150d

About The Position

Being a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region's most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission: the health of our communities. The position functions as a team member within a patient-centric care delivery model for high quality and service within the practice setting. The role requires the ability to proficiently and effectively navigate through multiple information technology platforms and applications, rendering direct patient care services under supervision while demonstrating ProMedica's values to the patient.

Responsibilities

• Reports for scheduled shifts on time and in a professional manner with regard to behavior, telephone courtesy, dress, identification, and communication with patients' colleagues, and outside agencies.
• Works closely with the provider and leadership to continually improve the patient experience through daily patient care, clerical support, ongoing projects, and assumes additional duties as needed in a self-directed manner.
• Prepares the patient for the visit by taking vital signs, documenting and order entry within the EPIC system, arranging and coordinating support and ancillary services for patient care, preparing patient rooms for visits, stocking exam rooms, preparing schedules, and providing general support to the providers and patients.
• Performs specific specialized tests (i.e. pulmonary function tests, phlebotomy procedures) as needed.
• Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.
• May support a variety of clerical office functions including calls, documentation, scanning, etc.
• Demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls.
• Records complete and accurate messages and obtains necessary instructions from providers and nurses when appropriate.
• Supports internal and external customers to maintain a superior customer experience across the continuum of care through teamwork.
• Communicates professionally with patients, providers, and co-workers at all times.
• Actively participates and is engaged in staff meetings.
• Collaborates with leadership and other staff to recommend changes to improve the safety, quality, and efficiency of patient care.
• Performs other duties as assigned that support ProMedica's core values.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods