Medical Assistant/Phlebotomist, Post Transplant Health

DaVita Kidney Care•Stockbridge, GA

21h•Hybrid

About The Position

We are seeking a skilled and compassionate Medical Assistant-Phlebotomist to join our Post Transplant program team. In this vital role, you will be at the heart of all the action. Our MA’s facilitate the planning and organizing of all critical activities for our kidney transplant patients to ensure they receive the highest quality care. You will complete care coordination activities as well as perform blood draws and specimen collection. Your work ensures patients feel supported and that we capture accurate and timely lab results, which are essential for monitoring overall patient health. The ideal candidate has strong communication and interpersonal skills, with the ability to support patients through complex medical processes, excellent technical skills, and is committed to delivering high-quality, patient-centered service.

Requirements

High School Diploma or GED required
Completion of a 6-month Phlebotomy Certificate program from an accredited school required
At least one (1) year of phlebotomy experience required
Medical Assistant–Phlebotomist (MA-PBT) certification with the State of Georgia required
Ability and willingness to support or cover responsibilities at the Smyrna, GA location as needed
Must be able to perform capillary, and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner.
BLS certification required.
Knowledge of invasive procedures for capillary, venous blood withdrawal.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Skill to be competent, professional and efficient on the telephone.
Demonstrated accurate blood draw skills.
Required computer skills to enter patient data and navigate computer applications i.e. EPIC and the Lab/Radiology Information System.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations and to clearly communicate verbally.

Responsibilities

Conduct initial outreach to new patients, gather intake information, and schedule consultations and evaluations
Provide patients with clear, accurate education regarding the transplant process, required testing, timelines, and next steps
Serve as a primary point of contact for patient questions, follow-ups, and care coordination needs
Own and manage the patient call center function, ensuring timely, empathetic, and effective communication
Track and respond to patient inquiries, coordinate messages between patients and providers, and document communication in the EHR
Coordinate multidisciplinary care plans and logistics across departments
Venipuncture and specimen collections performed accurately and timely
Complete centrifuge and invert vials
Prepare specimens for shipment and work with clinic staff to ensure proper shipping
Give proper patient collection instructions
Instruct patients in post phlebotomy care
Maintain a safe and healthy work environment by complying with safety regulations
Properly dispose of bio-hazardous materials
Obtain specimens for microbiology testing
Order sufficient supplies to perform the workload and to rotate stock and prevent the use of outdated supplies
Greet and register patients in a polite and professional manner
Problem solve efficiently and in a timely manner
Locate missing lab orders and/or specimens
Cleaning and disinfecting work areas
Rotating stock items to avoid outdated supplies, maintaining inventories
Support in collecting medical history, providing education, and scheduling appointments as needed
Collaborate with NP on the daily schedule and support in keeping schedule on track

Benefits

Medical, dental, vision
401(k) match
paid time off
PTO cash out
Family resources
EAP counseling sessions
access Headspace®
backup child and elder care
maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.