About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. The position involves performing routine clinical and administrative duties in support of the assigned area or office.

Requirements

  • Graduate of an accredited EMT (Emergency Medical Technician) or MA (Medical Assistant) Diploma program, possess Medical Assistant Registration or Medical Assistant Certification; or have six (6) months of patient care experience.
  • BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association.
  • BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association.
  • BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association.
  • BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential.
  • BLS Cert Red Cross (BLS RC) - Red Cross.

Responsibilities

  • Activates My Chart Accounts where appropriate.
  • Ensures Telehealth connectivity for scheduled appointments and troubleshoots as needed.
  • Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application, and procedural tray/room set-up.
  • Under the supervision of physician, physician assistant, nurse practitioner, or nurse, assists with performing patient assessments and treatments.
  • Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
  • Rounds with patients in practice to ensure Excellent Patient Experience is met.
  • Manages and facilitates all in-basket messages and patient phone calls.
  • Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting.
  • Maintains examination areas.
  • Follows up on reported issues and assists with service recovery.
  • Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
  • Monitors and communicates changes in patient condition.
  • Documents patient care provided.
  • Provides discharge instructions and follows up with patient as needed.
  • Recognizes and seeks help in emergent situations.
  • Reviews/Documents Social Determinants.
  • Provides education/resources as needed.
  • Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.

Benefits

  • Equal opportunity employer committed to workplace diversity.
  • Veteran’s Preference for former military, reservists, and military spouses.
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