Medical Assistant /Patient Service Representative (PSR) - IV Therapy Clinic - Per Diem (Chicago)

American Addiction Centers•Chicago, IL

3d•$22 - $33

About The Position

Medical Assistant /Patient Service Representative (PSR) - IV Therapy Clinic - Per Diem (Chicago) Department: 34311 Advocate Illinois Masonic Medical Center - IV Therapy Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: IV Therapy Clinic Hours: Monday: 7am-5pm Tuesday: 7am-4pm Wednesday: 7am-4pm Thursday: 7am-4pm Friday: 7am-noon No weekend or holidays Pay Range $21.85 - $32.80 Major Responsibilities: Scheduling: General and Financial • Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts • Directs all incoming telephone calls in accordance with the departmental phone and triage policy. • Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary • Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures • Schedules appointments (phone or in-person) following all Revenue Cycle guidelines Registration: General and Financial • Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy. • Verification of all non-verified insurance policies • Ensures all charts are prepared and present for current clinical day. • Greets and interacts with patients following Advocate Health Care Point of Service Standards. • Registers patients following all Revenue Cycle guidelines • Provides new and established patients with paperwork within accordance to hospital/departmental policies and HIPAA guidelines. Patient Care • Anticipates the need for and completes, accurately and thoroughly forms and paperwork as necessary • Performs initial work up of patients by taking all vital signs, height, weight, and documents the results in the medical record. • Assures medical records data ie, results of tests. x-rays. and other notes are included in medical record for physician to review during the visit. • Assist physician with patient examination and treatment when needed. • Notifies appropriate clinical staff regarding patient needs and changes patient’s condition which requires expertise beyond MA scope of service. • Follow the referral approval process. Operations • Confirms patient appointments daily. Cancel and reschedule appointment as request by patients when needed. • Files patient medical charts, laboratory results, referrals, notes, and other supporting data daily to keep medical records complete and current • Purges old files as needed in accordance to Record Retention Policies and Procedures. Prepare and submit all files to Iron Mountain Department. • Always ensures patient confidentiality • Sorts and distributes mail daily. • Mails all correspondence letters/information generated by department (ie. laboratory result letters, etc.). • Creates new patient packets and charts • Order supplies and stock inventory daily. Stock inventory with supplies for IV Infusion Center and provider. • Restock and clean exam rooms pre and post visits. • Attends and completes all hospital and mandatory in-services and required training

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant Program
MUST have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.
2-3 years of customer service experience in a high volume, multiple tasks, high stress environment.
Experience handling difficult callers, customers, and patients.
Basic knowledge of managed care and commercial insurance.
Basic knowledge of medical terminology and billing and coding practices.
Excellent communication and customer service skills.
Demonstrates excellent ability to establish and maintain effective personal relationships.
Comprehensive ability to conceptualize and follow office policies and procedures.
Ability to handle stressful situations.
Able to function in a high-volume, multiple task environment producing quality work.
Able to work independently and problem solve.
Strong interpersonal and telephone communication skills.
Solid PC skills.
Working knowledge of automated appointment scheduling
Current CPR Certification
Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.
Demonstrates tact and good judgment.
Mature, motivated, decisive, and flexible.
Professional demeanor.
Ability to work in a diverse professional and patient population.
Ability to work under stressful conditions and with demanding customers.
Ability to lift to 35 pounds without assistance.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts
Directs all incoming telephone calls in accordance with the departmental phone and triage policy.
Delivers detailed and accurate phone messages to the appropriate party (ies) in a timely manner, retrieving chart when necessary
Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures
Schedules appointments (phone or in-person) following all Revenue Cycle guidelines
Pulls and prepares medical charts in advance for appointments in accordance to hospital and departmental policy.
Verification of all non-verified insurance policies
Ensures all charts are prepared and present for current clinical day.
Greets and interacts with patients following Advocate Health Care Point of Service Standards.
Registers patients following all Revenue Cycle guidelines
Provides new and established patients with paperwork within accordance to hospital/departmental policies and HIPAA guidelines.
Anticipates the need for and completes, accurately and thoroughly forms and paperwork as necessary
Performs initial work up of patients by taking all vital signs, height, weight, and documents the results in the medical record.
Assures medical records data ie, results of tests. x-rays. and other notes are included in medical record for physician to review during the visit.
Assist physician with patient examination and treatment when needed.
Notifies appropriate clinical staff regarding patient needs and changes patient’s condition which requires expertise beyond MA scope of service.
Follow the referral approval process.
Confirms patient appointments daily. Cancel and reschedule appointment as request by patients when needed.
Files patient medical charts, laboratory results, referrals, notes, and other supporting data daily to keep medical records complete and current
Purges old files as needed in accordance to Record Retention Policies and Procedures. Prepare and submit all files to Iron Mountain Department.
Always ensures patient confidentiality
Sorts and distributes mail daily.
Mails all correspondence letters/information generated by department (ie. laboratory result letters, etc.).
Creates new patient packets and charts
Order supplies and stock inventory daily. Stock inventory with supplies for IV Infusion Center and provider.
Restock and clean exam rooms pre and post visits.
Attends and completes all hospital and mandatory in-services and required training

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

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