Medical Assistant / Patient Service Representative - Urology

VillageMD • Princeton, NJ

285d

About The Position

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Requirements

• High School Graduate or GED. Bachelor's/ Associate Degree preferred.
• Medical Assistant Certification Required.
• MA/PSR work experience preferred.
• Must obtain BLS within 60 days of hire.
• Excellent customer service skills.
• Ability to be a team player.
• Ability to deal with difficult personalities.
• Ability to communicate in English, both orally and in writing.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use.
• Knowledge of medical office and terminology preferred.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
• Experience with Standard Office Technology in a Window-based environment preferred.

Responsibilities

• Assists Physician, APN/PA with patient care, patient flow, procedures, and clerical duties.
• Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
• Collects payments from patients, provides account balance, and issues receipts. Posts payments to the correct accounts. Opens and closes batches daily as required; prepares bank deposit bags.
• Answers the telephone promptly and deals with the caller's needs expeditiously. Takes an accurate message when needed and delivers it to the appropriate individual.
• Provides referrals and/or consult orders appropriately and in a timely manner.
• Schedules and enters diagnostic tests and procedures into the order management system, following all appropriate workflows.
• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
• Prepares the examination room. Escorts patient into the room. Cleans examination room when the exam is complete.
• Ensures proper preparation for patient visits. Prepares pertinent information needed for patient visits.
• Schedules appointments accurately and appropriately according to departmental guidelines.
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Accurately completes any/all necessary forms for the patients.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
• Appropriately reviews and reconciles medication list.
• Accurately documents allergies in EHR.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Employs appropriate and timely use of Tasking.
• Confirms future appointments as needed. Reconciles Televox cancellation list.
• Communicates to the Office Supervisor / Manager appropriately and promptly.
• Maintains an organized sample closet and discards outdated medication.
• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.

Benefits

• Medical, Dental, Life, Disability, Vision, FSA coverages
• 401k savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED