Medical Assistant Patient Service Rep

CommonSpirit Health • Omaha, NE

83d • Remote

About The Position

CHI Health Clinic delivers more options and better access to healthcare services, including primary and specialty care, walk-in and virtual services. We have an immediate need for a Medical Assistant-Patient Service Rep to join our Call Center team. This position is remote, and candidates must reside in the Omaha Metro / IA area to be eligible. The schedule for this role is Monday to Friday from 9 AM to 5:30 PM.

Requirements

• Graduate of a medical assisting program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or Commission on Accreditation of Allied Health Education (CAAHEP).
• At least 2 years of Medical Assistant experience required.

Responsibilities

• Communicates results, enters medication requests, and documents in the Electronic Health Records within the scope of the MA role and per CHI Health and department protocols.
• Answers, screens, and processes a high volume of incoming calls in a professional manner.
• Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Uses independent knowledge within the scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Updates patients on the status of their referral or authorizations.
• Communicates complex exam preparation instructions to patients and internal and external ordering physicians' offices.
• Sends out accurate and complete communication to physicians or other healthcare providers.
• Determines the reason for the call and assists the caller with their questions, concerns, or problems with a focus on first call resolution.
• Facilitates patient issue-resolution by referring the matter to an issue/content expert and escalating to a supervisor when necessary.
• Consistently and positively communicates and collaborates with colleagues, supervisors, and customers (internal and external).
• Communicates collaboratively in situations involving conflict to de-escalate and resolve the matter.
• Schedules and registers patient appointments and/or provides information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Processes all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Follows department workflows and uses tools appropriately to ensure efficiency and accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree