Medical Assistant - On-Call

Asian Health Services-posted 4 months ago

$32 - $35/Yr

Part-time • Entry Level

Oakland, CA

501-1,000 employees

Ambulatory Health Care Services

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The Health Coach is a Medical Assistant who, under supervision from the Clinic Site RN Manager or Clinic Units Manager, also serves as a member of the chronic care management team collaborating with patients and their providers to optimize the delivery of health care services to patients. The Health Coach provides medical assistance and interpretation, coordinates patient care with providers, and performs clerical tasks. This is the entry-level trainee classification for the Health Coach position. Persons are recruited into this trainee position with the basic education, experience, and customer service skills required to perform all the duties of a Health Coach II. Under close supervision, incumbents undergo training, observation, testing, and evaluation in the full range of health coaching duties. Trainees are expected to complete the curriculum within one year, acquiring the knowledge, clinical competence, data gathering, and patient relations skills to fully and competently perform the duties of a Health Coach II. Promotion to the Health Coach II classification will be contingent upon successful completion of the training program as evidenced by the trainee's performance evaluations and examinations.

Provides the highest quality of Medical Assistant care according to clinic policies and culturally competent care consistent with the agency's Guide to Service Excellence and Corporate Compliance Plan
Safeguards patients' privacy rights and cooperates in the resolution of patient complaints
Participates in a year-long intensive training program to learn the core competencies required of a Health Coach II
Takes and records vital signs, recognizing abnormalities, and reporting them to nurses and providers
Interviews patient to obtain and record medical history using SOAP format in preparation for medical visits
Obtains basic health information and relevant documents and records
Participates in team huddles with providers before the start of clinic day to prepare for patient visits and manage standing orders
Performs basic in-clinic lab tests and obtains/processes specimens for lab send-out
Performs basic nursing procedures such as injections, phlebotomy, and dressing changes
Fills out forms for ancillary services or referrals as directed by a physician
Assists in optimizing patient flow
Performs sterilization, infection control and cleaning of clinic areas, and cleaning medical instruments/equipment
Maintains and orders clinic supplies, keeping examination rooms, and nursing area well-stocked
Performs interpretation duties, and makes simple referrals as required/assigned
Enters data and retrieve reports from the CDMS system as needed
Meets with provider staff to discuss elements of patient care and carries out orders as directed
Enters health information into electronic health records (EHR) and utilizes EHR for documentation, records retrieval, staff communications, and data reporting
Adheres to policy and procedures within the unit
Ensures patient's rights to privacy, safety, and confidentiality
Attends appropriate in-service education courses for technical growth
Attend all staff and component meetings, providing input as necessary
Identifies problems in the work area and works with others to seek solutions
Demonstrates good communication skills with patients
Participates in orientation and training for volunteers and new staff

The employee must be experienced clinical Medical Assistant, having met the education and training requirements in the Medical Assistant field
Minimum one year of clinical experience in the healthcare setting
Bilingual/bicultural in Cantonese required

Medical, Dental, Vision premiums 100% paid by AHS
12 Vacation Days
12 Sick Days
12 Holidays and 3 Floating Holidays
3% 403B Employer Contributions and up to 2% Employee Match Contribution
Transportation Benefit Paid by AHS
FSA/Dependent Care Assistance
Long Term Disability

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