Medical Assistant - Occupational Medicine

Yale New Haven Health • Greenwich, CT

306d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Provide clinical and front office support for a busy hospital-based occupational health practice. Must be capable of providing patient services as specified below, and assisting as needed with office-based tasks. Must be pleasant, courteous, dependable, and highly motivated. EEO/AA/Disability/Veteran.

Requirements

• High School diploma or equivalent required.
• Graduate of a Medical Assistant program.
• 2-3 years experience in occupational health, medical practice or urgent care.
• Phlebotomy skills preferred.
• Graduate of Certified Medical Assistant Program; certification preferred.
• BLS certified.
• Experience in occupational health clinical setting preferred.
• Skills in various procedures include but not limited to: urine drug collections, EKG, standard phlebotomy, and fit respiratory testing.
• Basic computer skills required.
• Excellent customer service and organizational skills; good oral and written communication skills.
• Knowledge and ability to use various computer software packages in department.

Responsibilities

• Provides receptionist support. Answers high volume departmental calls, receives and relay messages and greet all visitors arriving at the clinic.
• Handles all incoming telephone calls from patients and clients in a professional and courteous manner.
• Identifies reason for calls to the clinic, and takes a proactive approach to resolving any issues and/or problems, triaging calls to appropriate individuals when necessary.
• Greets all visitors arriving at the clinic in a courteous and professional manner, 'time in' the patient for scheduled appointment.
• Determines reason for patient visit to clinic and distributes documents for completion as appropriate.
• Acquires signatures for consent, and verifies identification.
• Recognizes chief complaints and urgent situations requiring immediate medical attention.
• Obtains authorization for treatment form company contact and documents or scans authorization in orders.
• Receives sorts, date stamps and distributes incoming mail to appropriate staff/department.
• Delivers specialist letters on referred patients to ordering clinical for review.
• Scans document and attaches notes to systoc patient record.
• Provides records to patients as requested after obtaining appropriate release of information consent.
• Assist in generating data entry, and generating reports for statistical purposes required for the employee health projects/program.
• Completes all registration forms and data entry.
• Organizes and distributes proper clinical forms to patient ensuring required services indicated for each client company at the time of employee visit.
• Registers patients in Systoc, entering and/or verifying patients identification and company demographics to ensure correct company and tasks are selected.
• Ensures that patient has completed proper authorization form(s) and, when necessary, contacts client company to obtain authorization for treatment.
• Prints and checks flow sheets for completeness, proper demographics and properly authorized treatments.
• Schedules all appointments for OHP physical, follow up appointments.
• Accepts payment for services when OHP patient presents for services that require payment.
• Appropriately prioritizes activities and workload remaining flexible in accepting assignments in order to complete assigned task.
• On a monthly basis, blocks off schedules based on established guidelines to accommodate physicals.
• Print analysis of order reports daily and reconcile all tasks not serviced or flattened.
• At exit, schedules follow up appointment for patient, provides discharge summary sheet and after care instructions to patient, and faxes injury treatment summary to company.
• At exit, facilitates distribution and receipt of patient survey questionnaires at designated times each month.
• Oversees ordering office supplies based on established par levels and supplies used in the office.
• Assist in archiving of medical records on a yearly basis.
• Coordinates the retrieval of records form archives and accounts for receipts and return of records per department protocol.
• Maintains a clean, safe work environment; promotes a confidential environment.
• Adheres to safety standards as identified within hospital environment.
• Adheres to hospital and departmental policies concerning patient confidentiality.
• Maintains safe, clean and organized environment in all patient areas, including patient exam rooms, treatment and work areas.
• Complies with Infection Control policies.
• Helps to ensure exam rooms and hallways are free of clutter and pathways are clear and safe.
• Gathers clinical data as directed by the nursing staff/Physician Assistant/Medical Doctor, including taking and recording vital signs, measures height and weight, testing visual and auditory acuity, reporting to RN/PA/MD any abnormal findings.
• Understands federal regulations governing drug testing and follows guidelines.
• Obtains specimens according to instruction and procedures including phlebotomy and labels appropriately.
• Performs routine tests, (including EKGs, audio, pulmonary function and Breath Alcohol test, fit testing) to assist in clinical assessment.
• Assist during patient exams and treatments/procedures, including application of compresses, bandages/stockings, non-sterile dressing changes, splints and crutches and other as indicated.
• Upholds patient's rights as identified within the institution.
• Maintains confidentiality by communicating patient and employee information in an appropriate manner only to health care workers involved in the care of the employee and/or patient.
• Is aware and sensitive to the patient's Bill of Right of the hospital and the ANA Code of Ethics.
• Appropriately identifies themselves to patients, by wearing hospital badge and introducing themselves.
• Uses a customer service approach to identifying and responding to concerns expressed.
• Is responsible for identifying client company and patient questions or concerns.
• Takes responsibility for identifying resource person(s) to address concerns.
• Demonstrates the necessary interpersonal skills between all OHP disciplines to facilitate patient care and disposition.
• Committed to team building and customer service.
• Familiar with department contingency plan.
• Accesses, navigates and utilizes SYSTOC, and Epic as required by the department.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED