Medical Assistant-Non-Certified/Patient Specialist - Pediatrics

Sunrise Community Health Center•Evans, CO

About The Position

The Medical Assistant/Patient Specialist performs administrative and clinical duties under the direction of medical providers. The Medical Assistant duties include scheduling appointments, taking, and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by medical provider. This position will also include Front Desk duties/coverage, including, greeting, and registering patients for treatment in the clinic by preparing forms, verifying insurance benefits, and explaining financial requirements to patients. Provides support with the daily activities of the medical office including filing, phone coverage, appointment scheduling, registration, and patient referrals. Must have either a current CNA and QMAP, or EMT certification to qualify for this position or just graduated with your Medical Assistant Diploma and/or MA experience. Position Summary: With a Quality, Customer First, and Compassionate approach, the Medical Assistant/Patient Specialist will: Provide proper triage for patients. Assist medical providers with procedures. Monitor, maintain, and provide appropriate follow-up flags and phone notes in EHR desktop. Record patient medical history, vital statistics, or information such as test results in medical records. Chart pertinent data in EHR. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Stock exam rooms to maintain par levels. Interview patients to obtain medical information and measure vital signs, weight, and height. Show patients to examination rooms and prepare them for the physician. Prepare and administer medications as directed by a physician. Collect blood, tissue or other laboratory specimens, log specimens, and prepare them for testing. Authorize drug refills in adherence to scope of practice and refill protocol and provide prescription information to pharmacy. Explain treatment procedures, medications, diets, or physician’s instructions to patients. Clean and sterilize instruments and packs, dispose of contaminated supplies. Perform routine laboratory tests and sample analyses. Assist with scheduling appointments, follow-up care, referrals, and medication refills. Return calls to patients in a timely manner and place outgoing calls as indicated by Providers. Team Based Care – Clinical Care Collaboration – Work in collaboration and continuous partnership with providers, clinical staff, and community resources in a team approach to promote access to appropriate care in the goal of enhancing patient health. Pre-Visit Team Based Planning – Review daily schedule and chart by care team, ensure documented instructions are written on the schedule, typed into the EHR appointment note, or in the EHR as a flag or clinical list update. Ensure patient visit is more efficient by identifying: 1. Records from transitions of care are available during the patient visit. 2. Results from labs or diagnostic are in the EHR. 3. Labs or other services that are not specified in the standing orders protocols. Participate in collaborative measures. Follow and initiate policy for standing orders. Schedule appointments and enter appointment date and time into computer. Greet patient and confirm prescheduled procedures. Collect basic patient information, such as name and address or verify information is already in the computer for the patient. Collect or verify billing information for the patient. Review the patient’s insurance card to ensure it is valid, make copies of the insurance card and the patient’s identification card. Collect patient co-pay, amount due and provide patient with a receipt. Reconcile daily cash reports and counsel patient on account balances. Print admissions form, release form and insurance form. Instruct patient to read and sign each form and answer patient questions. Inspect forms to ensure each has a signature and make copies of each form for the patient. Answer, screen phone calls, provide information, and direct calls to appropriate parties or take message. Schedule appointments and enter appointment date and time into computer. Conduct reminder calls to patients. Support team to meet patient needs. Assist team to maintain proper clinic flow. Monitor patient wait time. Other duties as assigned.

Requirements

High School Diploma or general education degree (GED)
Associate (AA) degree in medical Staff Services Management
Certified Medical Assistant, Certified Nurses Aid and QMAP or EMT Certification required or have a MA experience and/or MA Diploma.
3-4 years related experience and/or training; or equivalent combination of education and experience.
Bilingual English/Spanish Required.

Responsibilities

Provide proper triage for patients.
Assist medical providers with procedures.
Monitor, maintain, and provide appropriate follow-up flags and phone notes in EHR desktop.
Record patient medical history, vital statistics, or information such as test results in medical records.
Chart pertinent data in EHR.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Stock exam rooms to maintain par levels.
Interview patients to obtain medical information and measure vital signs, weight, and height.
Show patients to examination rooms and prepare them for the physician.
Prepare and administer medications as directed by a physician.
Collect blood, tissue or other laboratory specimens, log specimens, and prepare them for testing.
Authorize drug refills in adherence to scope of practice and refill protocol and provide prescription information to pharmacy.
Explain treatment procedures, medications, diets, or physician’s instructions to patients.
Clean and sterilize instruments and packs, dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Assist with scheduling appointments, follow-up care, referrals, and medication refills.
Return calls to patients in a timely manner and place outgoing calls as indicated by Providers.
Team Based Care – Clinical Care Collaboration – Work in collaboration and continuous partnership with providers, clinical staff, and community resources in a team approach to promote access to appropriate care in the goal of enhancing patient health.
Pre-Visit Team Based Planning – Review daily schedule and chart by care team, ensure documented instructions are written on the schedule, typed into the EHR appointment note, or in the EHR as a flag or clinical list update.
Ensure patient visit is more efficient by identifying: 1. Records from transitions of care are available during the patient visit. 2. Results from labs or diagnostic are in the EHR. 3. Labs or other services that are not specified in the standing orders protocols.
Participate in collaborative measures. Follow and initiate policy for standing orders. Schedule appointments and enter appointment date and time into computer.
Greet patient and confirm prescheduled procedures.
Collect basic patient information, such as name and address or verify information is already in the computer for the patient.
Collect or verify billing information for the patient. Review the patient’s insurance card to ensure it is valid, make copies of the insurance card and the patient’s identification card.
Collect patient co-pay, amount due and provide patient with a receipt. Reconcile daily cash reports and counsel patient on account balances.
Print admissions form, release form and insurance form. Instruct patient to read and sign each form and answer patient questions. Inspect forms to ensure each has a signature and make copies of each form for the patient.
Answer, screen phone calls, provide information, and direct calls to appropriate parties or take message.
Schedule appointments and enter appointment date and time into computer.
Conduct reminder calls to patients.
Support team to meet patient needs.
Assist team to maintain proper clinic flow.
Monitor patient wait time.
Other duties as assigned.

Benefits

Medical Insurance
Dental & Vision Insurance
Basic Life & AD&D Insurance
Voluntary Life Insurance
Long-Term Disability (LTD)
FSA Medical Flexible Spending Account
FSA Dependent Care Spending Account
Employee Assistance Program
Competitive 401K Plan
Loan Forgiveness Programs
Referral Bonus
Tuition and Training Reimbursement
Agency Wide Training
Master Class Subscription
Employee Recognition Programs
Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)