Medical Assistant- MVHC (FT/72)

About the position

The Non-Certified Medical Assistant provides administrative and clinical support to the providers and other healthcare professionals within the clinic maintaining smooth patient flow, and delivery of quality patient care. Responsible for various duties including performing basic medical procedures, managing medical records and coordinating administrative tasks.

Responsibilities

• Assists the practitioner in caring for office patients.
• Greets patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner. Introduces self and positively represents North Star Health.
• Conducts initial patient interview to gather and document pertinent information regarding their office visit according to policies and procedures.
• Obtains and documents vital signs as appropriate for patient age and reason for visit.
• Assists practitioners with ordering labs and procedures.
• Completes a thorough chart review prior to the visit to include identification of outstanding lab and imaging results, clinical documents and consultation reports.
• Cleans exam rooms between patients according to the best practice guidelines.
• Maintains medical supplies in exam rooms including monitoring for expired items.
• Supports patient care through engagement with other members of the patient's care team. Communicates with external parties such as pharmacies and community agencies. Completes forms and other paperwork as needed.
• Works in partnership with the multi-disciplinary team to facilitate timely and appropriate access to care for patients (right time, right place, right location, right provider.)
• Supports patient care through timely communication to patients of results and treatment plan details as directed by the provider. Completes patient care tasks according to policies and procedures (ie. Inbox Management policy.)
• Provides patient safety assistance with walking, table to chair transfers and with wheelchair use.
• Ensures professional, accurate, current, and comprehensive documentation with proper spelling and grammar within the medical record. Handles the release of health information per policy.
• Assists with procedures directed by the practitioner such as removing sutures and staples, changing dressings, and obtaining specimens (throat culture, urinalysis, finger stick hemoglobin and Hemoglobin A1Cs and Nasopharyngeal swabs.) Documents results in an accurate and efficient manner within the electronic medical record.
• Responsible for following quality control policies for lab and refrigerated items.
• Responsible for monitoring medical emergency tools and supplies (AED, Fire Extinguisher, Eye Wash station, Emergency Kit, Oxygen, etc.)
• Handles refills for prescriptions according to policy.
• Administers vaccines and other medications using the seven rights (right person, right medication, right route, right reason, right time, right dose, right documentation.)
• Keeps patients' safety as top priority.
• Demonstrates flexibility in work schedule and location, based on the needs of the organization.
• All other duties as assigned

Requirements

• High School Diploma or equivalent
• Previous experience in a physician office preferred
• Previous experience as LNA or EMT preferred
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and time-management skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work collaboratively with all team-members.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and technology skills.
• Passionate about healthcare excellence.