Medical Assistant, Musculoskeletal Institute

The University of Texas at Austin•Austin, UT

26d•Onsite

About The Position

To serve as the primary point of contact throughout the cycle of care for patients served in the Integrated Practice Units (IPUs) at UT Health Austin to include collecting vital signs, conducting patient assessments during clinic visits and assisting providers during patient exams.

Nice To Haves

Certification as a Medical Assistant and a minimum of three years' experience as a medical assistant.
Requires strong analytical, organizational, and problem-solving skills and excellent written and verbal communication skills.
Ability to work in a fast-paced multi-physician practice environment; Ability to develop and maintain effective working relationships with physicians, staff, and patients.

Responsibilities

Provide support and guidance to patients who are completing pre-clinic surveys.
Work with a multidisciplinary team of providers to identify and schedule patient visits.
Follow-up with patients who have not completed surveys to identify and address potential barriers.
Set patient expectations about team-based model and clinic experience.
Attend multidisciplinary case conference and team huddles to convey patient's situation and background to the team.
As indicated by the patient, attend visit to serve as an advocate and combine treatment recommendations at the end of the visit into a viable care plan.
Establish follow-up of care plan based on preferences and choices (e.g. virtual monitoring, virtual touch points, or in-person/phone follow-up).
Facilitate patient's journey through the healthcare system (scheduling, referrals, and obtaining medications).
Provide reminders for care plan tasks and support behavior modification.
Serve as the first point of contact for patients served in the IPUs.
When appropriate, refer patients to external services to ensure their needs are fully met.
Support and assist providers during patient exams, treatments, or procedures.
Maintain and restock supplies and equipment for patient exam and treatment rooms.
Support and participate in educational and research initiatives within the clinic.
Participate in critical evaluation of patient care to ensure that the program continues to improve and evolve in its care pathways.
Other duties as assigned.
Relevant education and experience may be substituted as appropriate.