Medical Assistant, Multispecialty

Mass General Brigham•Newburyport, MA

16h•Onsite

About The Position

Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, striving for exceptional care through high-performing teams. The Mass General Brigham Medical Group, a system-led entity, delivers high-quality, low-cost, innovative community-based ambulatory care, bringing healthcare closer to patients. This group offers a wide range of services including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. The Newburyport location at 260 Merrimack Street is a dynamic, community-based multispecialty practice providing patient-centered care with a collaborative team of physicians, advanced practice providers, nurses, and support staff. It offers primary care, cardiology, endocrinology, gastroenterology, neurology, pulmonology, rheumatology, and other specialty care, combining a local clinic feel with the resources of a leading academic healthcare system. This full-time, 40-hour Medical Assistant position will primarily support Internal Medicine but will also float to Cardiology, Endocrinology, and Nephrology. The desired schedule is Monday through Friday from 8:30am to 5:00pm. The role involves assisting healthcare teams with both clinical and non-clinical patient services under the direction of healthcare providers, including taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. It requires direct patient interaction to ensure comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

High School Diploma or Equivalent required
Direct MA experience or medical field work 1-2 years required

Nice To Haves

Associate's Degree Medical Assisting preferred
Basic Life Support [BLS Certification] preferred
Certified Medical Assistant [National Certification] preferred
Positive attitudes, emotional intelligence, and genuine passion for this work
Adaptable, receptive, and comfortable working in a fast-paced, high-volume environment

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.