Medical Assistant/Medical Secretary (Neurology)

Beth Israel Lahey Health•Cambridge, MA

2d•$21 - $28

About The Position

The Medical Assistant provides high‑quality, hands‑on patient care within a collaborative, team‑based primary care setting. This role supports both clinical and administrative operations to ensure an efficient and positive experience for patients and care teams at BILH Mt. Auburn Neurology team.

Requirements

High School Diploma or GED required; Bachelor’s degree in Health Science preferred
One of the following preferred: Medical Assistant Certificate Certified Nursing Assistant registration EMT‑Basic license Phlebotomy Certificate
0–1 years of related work experience required
Demonstrated Medical Assistant competencies within one year of hire
Basic computer skills and ability to navigate web‑based applications
Ability to work effectively with individuals from diverse backgrounds Respect for the beliefs, values, and perspectives of all patients and team members
Commitment to teamwork, professionalism, and high‑quality patient care

Nice To Haves

Certified Medical Assistant (CMA)

Responsibilities

Build strong, empathetic relationships with patients, families, and colleagues to support high‑quality patient care and contribute to BILH Primary Care – Mt. Auburn Neurology team practice and organizational goals
Collaborate closely with the care team to support coordinated, patient‑centered care
Assist patients throughout their visit, ensuring smooth and timely flow
Communicate delays promptly to patients and providers
Engage patients regarding visit reasons and update medication and allergy lists
Review screening tools (e.g., PHQ‑9)
Serve as a liaison between patients and practice staff to support efficient service delivery
Communicate effectively with patients and care teams
Provide clear handoffs to providers entering the exam room, including visit reason, abnormal vital signs, and relevant patient information
Perform medical assisting responsibilities under appropriate supervision, including but not limited to: Accurate vital signs, height, and weight measurements EKGs, point‑of‑care testing, phlebotomy Administering immunizations (Certified Medical Assistants only) Assisting with routine procedures
Monitor, order, and maintain medical equipment and supplies
Ensure equipment is clean, sterilized, stocked, and within expiration dates
Follow infection control standards and maintain safe, unobstructed patient spaces
Use the electronic health record (Epic) to queue prescription renewals and enter new medications for licensed provider review
Enter or scribe clinician‑directed orders for tests, services, or appointments
Document visit tasks accurately and in real time to ensure appropriate billing
Schedule diagnostic and lab tests while accommodating patient and provider needs
Verify insurance coverage, including referrals, prior authorizations, and pre‑certifications