Medical Assistant/Medical Receptionist Float

Connecticut Orthopaedic Specialists Pc•Hamden, CT

About The Position

Connecticut Orthopaedics has been named as the #1 Physician Practice in Orthopaedics in Connecticut, as well as ranking in the Top 3 for Surgical Care and the Top 5 for Overall Physician Practices across the state by Castle Connolly. Do you want to become part of the largest private Orthopaedic practice in New England? Connecticut Orthopaedics has been serving patients in the Greater New Haven and Fairfield County communities for 60 years and is searching for a full-time enthusiastic Medical Assistant/Medical Receptionist float to join our exceptional care team. The Medical Assistant/Medical Receptionist position provides direct support to the physician and assists with all aspects of the physician’s practice. Responsibilities include but are not limited to: clinical scheduling, clinical patient flow, surgical and test authorization, scheduling and follow up, patient contact, and liaison with outside agencies.

Requirements

Demonstrated knowledge and compliance of all HIPAA regulations
Demonstrated critical thinking skills
Must possess proficient computer skills including Microsoft Office Suite
Must have excellent interpersonal, verbal and written communication skills
Must be able to communicate effectively with physicians, surgeons, physician assistants and other senior clinical practitioners
Must have excellent time-management skills
Must have outstanding professional medical phone communication skills and can coordinate with outside facilities to obtain patient medical information, following HIPAA regulations
Ability to relay information in a positive manner and calm patients, presenting solutions for their problems
Certification from an Accredited Medical Assistant program or prior training, education and experience from which comparable knowledge and skills are acquired leading to a Medical Assistant title
High school Diploma or equivalent (GED) required
3-5 years of experience as a Medical Assistant or Medical Secretary required

Nice To Haves

1-2 years' experience working in an orthopaedic practice preferred

Responsibilities

Booking provider requests for tests and surgeries for patients and obtaining authorizations, recording information in proper location
Contacting outside facilities and processing related paperwork such as other physician offices, hospitals, and surgical centers and providing them with the necessary information to schedule tests and surgeries
Following up on surgical patients to ensure necessary pre-op and testing appointments have been completed
Contacting patients with pertinent information regarding their scheduled test or surgery and scheduling necessary follow up visits
Ensuring tests results are received before surgery; are reviewed and distributed appropriately (i.e. provider, facility, etc.)
Accurately documenting necessary information in the computer system, such as pre-certification numbers, and chart for patients having tests and procedures
Preparing paperwork, x-rays, and other documents as needed for the physician to be available for him or her to take to surgery
Addressing patient concerns and questions as needed
Directing requests for worker compensation approval of tests and surgeries and other related information to the case manager
Pre-authorizing and calling in prescriptions and/or injectables for the physician
Scheduling post-op and first physical therapy appointment and informing patient
Applying casts, removing wound dressings, sutures, and casts
Fitting patients with durable medical equipment and braces appropriately and completing billing paperwork accurately
Performs other duties as assigned by their supervisor