Medical Assistant Manager

Adobe Care And Wellness LLC•Phoenix, AZ

14d•Hybrid

About The Position

In the Field Manager role, you will be responsible for supporting a team of community healthcare workers (or as we like to call them Care Navigators) and their daily tasks. Also, as the Field Manager, you will conduct weekly audits, chart reviews, and answer those everyday questions for your field staff. In this role, you will be responsible for training and traveling up to 4+ hours to meet with teammates and coworkers to oversee member visits (aka a “ride-along”). Traveling is a big part of the position to ensure their employees are successful. As the Field Manager, you must be detailed oriented and show initiative on how to improve performance as well as have suggestions for efficiency out in the field. This position works closely with our other Field Manager and reports to our Director of Community Care Services. This position offers a hybrid schedule. You will be reporting to the Phoenix office (conveniently located off the 51, Glendale Ave. and 16th St.) three days per work and two days per week in the field. In this role, you may be responsible for traveling throughout the APH-supported states, including but not limited to AZ, LA, NV, NM, and OR.

Requirements

Minimum of three (3) years of management experience.
Minimum of three (3) years field experience.
Strong management skills and ability to manage multiple tasks simultaneously.
Exceptional communication, negotiation, and customer service skills.
Strong attention to detail and ability to solve problems quickly and efficiently.
Ability to work flexible hours, including evenings and weekends, as needed.
Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to target audience.
Strong relationship building skills, multitasking, prioritization, and solutions oriented.
Ability to foster teamwork and develop cohesion among staff.
Strong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to target audience.
Excellent Communication skills — Listening, speaking, and writing.
Personal management skills — Plan and manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
Teamwork — The ability to work well with one or more groups.
Interpersonal effectiveness — Relate to co-workers and build relationships with others in the organization.
Strong work values — Dependability, results-driven, honesty, and a positive attitude.
Experience working with and knowledge of Medicare Advantage, Medicaid, and Medicare
Associate degree required.
Medical Assistant degree required.
Basic Life Support (BLS) certification.

Nice To Haves

Bachelor degree preferred.
Certified Medical Assistant or Registered Medical Assistant preferred.

Responsibilities

Travel up to 50%; regions are identified and updated based on business needs. Travel may include into other states for training and oversight of staff.
Accomplishes department objectives by managing staff; planning and evaluating department activities.
Maintains staff by recruiting, selecting, orienting, and training employees.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Develops personal growth opportunities; coaches, counsels, and disciplines staff when necessary; Provides performance evaluations and assesses competency annually; Develops and monitors corrective action plans as necessary.
Establishes positive relationships with clients, caregivers, practitioners, and other team members.
Communicates job expectations, planning and monitoring and analyzing outcomes for opportunities of improvement.
Interact with peers in a collegial manner, supporting efforts to improve outcomes throughout the organization.
Conduct in-home assessments on identified patients, following established guidelines as necessary and in training.
Establish strategic goals by gathering pertinent business, financial, services, and operations information aligned with the organization.
Identify urgent and emergent situations for proper intervention.
Educate and provide company/clinical direction for staff on topics related to health conditions and clinical documentation.
Audit chart and workflow processes for areas of improvement and to identify areas requiring performance improvement.
Participate in Quality Assurance Process Improvement.
Compliant with all HIPAA regulations and maintain security of protected health information (PHI).
Assumes responsibility for personal growth. Develops, maintains and upgrades professional knowledge and practice skills through attendance at seminars, conferences and participation in continuing education and in-service classes.
Other duties as assigned.