Medical Assistant (MA)-Chronic Care Management

HealthTexas•San Antonio, TX

14d

About The Position

We are seeking a reliable and patient-focused Medical Assistant (MA) located in San Antonio, Texas to support our Telephonic Chronic Care Management (CCM) Program. This role involves working closely with patients who have multiple chronic conditions by conducting non-face-to-face outreach and helping coordinate ongoing care. The MA will support clinical staff by gathering information, providing education, and helping patients navigate their care journey remotely. In addition, you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission, Vision and Values. Culture and Values Expectations At HealthTexas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission “to deliver quality and compassionate care with outstanding service, every patient, every time”. As a (Job Title) at HealthTexas we expect you to embody and promote our Values and defined expectations. Integrity: Do the right thing, the right way, every time. Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality. Compassion: Treat everyone with respect and dignity. Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent. Synergy: Collaborate to improve outcomes. Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and HealthTexas. Stewardship: Use resources responsibly and efficiently. Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement.

Requirements

Must reside in Texas and be familiar with Texas-based healthcare regulations.
Minimum 1–2 years of experience in a clinical or telehealth setting; experience with chronic care preferred.
Certified or Registered Medical Assistant (CMA/RMA) – completion of an accredited MA program required
Strong knowledge of chronic conditions like diabetes, hypertension, asthma, COPD, CHF, etc.
Excellent communication, phone etiquette, and interpersonal skills.
Comfortable using telehealth technology, EHRs, and Microsoft Office applications.
Bilingual in Spanish and English is required

Responsibilities

Perform monthly telephonic outreach to patients enrolled in the CCM program to check in on their health and wellness.
Assist patients in following their chronic care plans, including scheduling appointments, medication refills, and lifestyle management.
Document 20+ minute non-face-to-face care management interactions per CMS guidelines.
Provide patients with general education and support under supervision of a PCP.
Identify and escalate health concerns to the PCP as appropriate.
Help patients overcome barriers to care, such as access to medication, transportation, or social services.
Use electronic health records (EHRs) to document patient interactions and update care plans.
Support population health and care coordination efforts within the practice or healthcare organization.
Manage a caseload of 200+ patients per month
Other duties as assigned.