Medical Assistant MA, Malborough Family Practice

UnitedHealth Group • Marlborough, CT

87d • $16 - $24 • Onsite

About The Position

Join ProHealth Physicians, part of the Optum family of businesses, where your contributions directly sustain the health and well-being of our community. Experience high levels of teamwork, robust medical resources, and a deep commitment to exceptional care and service. As a Medical Assistant, you will support the care team and its patients through various clinical and administrative tasks, including patient intake, responding to patient phone calls, and documenting patient interactions. This role is based in Marlborough, CT, and requires full-time availability from Monday to Friday, 7:15 AM to 4:15 PM.

Requirements

• Graduate of Accredited Medical Assistant program OR Completed relevant medical assisting training by any branch of the armed forces of the United States OR 2+ years of aide or tech level work experience in healthcare

Nice To Haves

• Graduate from an accredited MA program
• Completed relevant medical assisting training by any branch of the armed forces of the United States
• Certified / Registered Medical Assistant from AAMA, NHA, NCCT, or AMT
• CPR/BLS Certification
• 1+ years of MA experience
• Experience working with Epic
• Experience working in a primary care office
• Intermediate level of computer proficiency

Responsibilities

• Provide patient care, clinical summary and direction on next steps or follow up
• Perform phlebotomy for patients as needed
• Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol
• Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
• Carry out standing orders consistent with practice policies and procedures
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
• Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
• Answer and document patient phone calls; take complete messages and route to providers as needed using the HER
• Monitor task pools in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals
• In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring
• Assist care team to assure smooth office operation and delivery of excellent service through teamwork
• Provide attention to patients in a manner that builds confidence, trust and loyalty
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Maintain open lines of communications with care team and Regional Management team
• Maintain knowledge of current coding, OSHA and CLIA regulations and company policies
• Adhere to all patient safety initiatives and infection control regulations

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed