Medical Assistant (MA, LPN, EMT)

Group Health Cooperative of South Central Wisconsin • Madison, WI

81d

About The Position

The Care Team Specialist (CTS) participates as a member of a care team and supports high quality patient care including engaging patients in maintaining their physical and mental well-being. The Care Team Specialist performs technical, clinical, and administrative tasks which contribute to the smooth workflow and quality patient care experience in the clinic. Responsibilities include, but are not limited to pre-visit preparation, monitoring patient flow, rooming patients, obtaining patient histories and vital signs, managing certain test results following protocols, supporting Epic in-basket workflow, returning phone calls, and assisting with medical examinations and procedures. The Care Team Specialist assists and collaborates with the Registered Nurses and Medical Providers in the management and coordination of patient care. The CTS staff will participate in the review of team/provider in-baskets and My Chart messages for the assigned care team. Practitioner and Registered Nurse staff may delegate assignments to the Care Team Specialist. CTS staff at GHC-SCW will have successfully completed medical assistant training, licensed practical nurse training, Paramedic training, or EMT training from an accredited program.

Requirements

• Must meet the requirements for a Medical Assistant (MA), a Licensed Practical Nurse (LPN), or an EMT
• Medical Assistants must have successfully completed an MA training program from an accredited school or program and must be eligible for and receive national certification within six (6) months of employment or must have three years of MA experience and have current national certification
• Licensed Practical Nurses must have successfully completed an LPN training program from an accredited school or program and have current licensure as a practical nurse in the State of Wisconsin or must obtain licensure within six (6) months of employment
• Emergency Medical Technicians (EMTs) must have successfully completed an approved training program and have a valid State of Wisconsin license
• Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required
• Ability to travel to various work sites and provide personal transportation
• One year of relevant experience working in a clinic or outpatient setting is desirable
• Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies
• Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment
• Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems and scheduling applications
• Must type a minimum of 30 WPM with minimal errors
• Knowledge of medical terminology and basic pharmacology
• Ability to maintain quality, safety and/or infection control standards
• Ability to recognize, identify and report problems to appropriate personnel
• Basic understanding or ability to learn about reimbursement/insurance practices for medical care
• Knowledge of inventory management practices
• Ability to instruct patients and/or families on proper care, treatments and follow-up
• Knowledge of medical records and appropriate documentation
• Knowledge of interviewing practices and techniques used to gather information
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to be culturally sensitive
• Ability to maintain good working relationships with patients and staff
• Ability to maintain patient confidentiality and knowledge of HIPAA requirements
• Ability to climb, stoop, kneel and crouch
• Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally
• Ability to stand and sit for prolonged periods of time

Nice To Haves

• Experience with EPIC

Responsibilities

• Pre-visit preparation
• Monitoring patient flow
• Rooming patients
• Obtaining patient histories and vital signs
• Managing certain test results following protocols
• Supporting Epic in-basket workflow
• Returning phone calls
• Assisting with medical examinations and procedures
• Collaborating with Registered Nurses and Medical Providers
• Participating in the review of team/provider in-baskets and My Chart messages

Benefits

• Health and dental insurance
• Paid short-term disability
• Paid long-term disability
• Life insurance
• Flexible spending account
• Employee assistance programs
• Tuition reimbursement
• Pet insurance
• Eyewear discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees